Adobe Acrobat Crash Issue - Need Assistance

Hello,

I am writing to seek assistance with a persistent issue I am facing with the latest version of Adobe Acrobat. Whenever I attempt to load print presets, Adobe Acrobat crashes. I have already conducted some troubleshooting steps and identified an error in the Windows logs. Here are the details:

Application Name: Acrobat.exe Application Version: 23.6.20320.0 Timestamp: 0x64f8fdd7

Faulting Module Name: ntdll.dll Module Version: 10.0.19041.3324 Timestamp: 0xda4a9f63

Exception Code: 0xc0000008 Error Offset: 0x00000000000a0f6a

Faulting Process ID: 0x42b4

Faulting Application Start Time: 0x01d9e5652d79419b

Faulting Application Path: C:\Program Files\Adobe\Acrobat DC\Acrobat\Acrobat.exe

Faulting Module Path: C:\WINDOWS\SYSTEM32\ntdll.dll

Report ID: e9b20d47-556e-4e14-80b6-c677d979e4df

I have already attempted the following troubleshooting steps:

1. Updated Adobe Reader DC to the latest version.
2. Disabled the new preview version of Adobe.
3. Repaired system files using "SFC /scannow."
4. Reinstalled Adobe Reader DC after purging the registry.

Despite these efforts, the issue persists. I would greatly appreciate any guidance or solutions you can provide to resolve this problem.