Gregory35688306dn0g

Participant

Question

Adobe Acrobat crashes upon opening; error code 13000 is displayed in the dialog box

Forum|Forum|2 years ago
February 26, 2024
3 replies
1931 views

I am using an Apple Macbook Pro. I am subscribed to Acrobat DC.

Starting just today, everytime I try to open a PDF file Adobe Acrobat crashes with a dialogue box that states that the error code is 13000. When I try the troubleshooting guide, error code 13000 is not listed. I have uninstalled Acrobat manually and reinstalled it.

Crash or freeze

This topic has been closed for replies.

Participant

I am also having the same trouble? What was the resolution?

Participant

I'm having the same issue. Does the reinstallation work?

Community Expert

Community Expert

That may also be a macOS code. Where does the troubleshot guide point to? Adobe or Apple?

I would try the following:

Uninstall Acrobat.
Run AcroCleaner: AcroCleaner — Acrobat Desktop Tools and Utilities
Download a fresh copy of Acrobat.
Install Acrobat.

Often, this helps, as AcroCleaner may delete what makes Acrobat crashing.

ABAMBO | Hard- and Software Engineer | Photographer