Adobe Acrobat crashing

Question

I need some help with Adobe crashing right after launching. Event viewer errors here.

We install Acrobat through creative cloud and it's happening on 5 computers.

Faulting application name: Acrobat.exe, version: 25.1.20577.0, time stamp: 0x6876ca80

Faulting module name: RPCRT4.dll, version: 10.0.26100.4652, time stamp: 0x44b345fb

Exception code: 0xc0000005

Fault offset: 0x0000000000003209

Faulting process id: 0x4B38

Faulting application start time: 0x1DC05579C2DBD36

Faulting application path: C:\Program Files\Adobe\Acrobat DC\Acrobat\Acrobat.exe

Faulting module path: C:\WINDOWS\System32\RPCRT4.dll

Report Id: c6930700-fa5d-4e9d-aa10-352652bda9da

Faulting package full name:

Faulting package-relative application ID:

andrew_0449 · Accepted Answer

I got it to work with this fix. Value was set to 1 Computer\HKEY_CURRENT_USER\Software\Adobe\Adobe Acrobat\DC\PrivilegedCreated bProtectedMode dword value 0

Meenakshi_Negi · Answer

Hi andrew_0449,

Thank you for reaching out, and sorry about the trouble caused.

Please try the troubleshooting steps suggested in the following help document: https://adobe.ly/4frtMsE. Ensure that you are using the latest application version. In Acrobat, go to Menu > Check for updates.

You may also try reinstalling the application using the following steps:
-Remove the application and run the cleaner tool (https://adobe.ly/4ftjg4f).
-Reboot the machine
-Install Adobe Acrobat from the following page: https://adobe.ly/4lhZeLp;

If the above steps do not help, please collect the crash logs using the diagnostic tool and share the log ID with us.

Feel free to let us know if you need any help.

Thanks,

Meenakshi

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