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mo_6767
Participant
April 8, 2025
Answered

Adobe Acrobat crashing on Citrix VDA 2402

  • April 8, 2025
  • 1 reply
  • 776 views

Hello everyone,

 

I'm experiencing an issue I couldn't solve for mothns.

We recently deployed an Citrix Multisession non-persistant env with Windows Server 2022 as OS.

We installed Adobe Acrobat with the availble Windows Server 2019 64x Download because 2022 is non existent. We currently run VDA 2402 LTSR on all systems and for citrix standards nowadays it works perfectly and smooth

 

In the deployed env for some people it isn't possible to start Adobe Acrobat. It opens up for 3-5 seconds, freezes and crashes after that. It opens fine on the golden Image and there are no signs of problems there.

I have an crash report but it only tells me that my Acrobat.dll is broke. I tried reinstalling Adobe, repairing and reinstalling my VC++ and other Versions of Adobe, but nothing solved my problem here. I have here the Crash Report but its in german, so I hope someone can read it.

 

I'm actually running out of possible solutions and using Edge isn't an option here. So has anyone expirenced this problem somewhere?

Thanks for all response.

 

Correct answer Tariq Ahmad

Hi @mo_6767, 

 

Thank you for sharing the details. It seems we need to analyze the logs and the environment. Please ask your Admin to raise a support ticket with our Enterprise support team via the Admin console. 
Here is the link: https://adobe.ly/4279obx

 

Please let me know if you have any further questions.


~Tariq

1 reply

T
Community Manager
Tariq AhmadCommunity Manager
Community Manager
April 8, 2025

Hi @mo_6767, 

 

Thank you for reaching out, and sorry for the troubled experience. 

Does the golden image have a customized OS? If you run that OS on a bare-metal, aka a new test machine, and install Acrobat, does it have the same issue? 

For more information on Virtual deployment please refer to this Tool kit: https://adobe.ly/4j1LxzO;

 

Let us know how it works


~Tariq

M
mo_6767Author
Participant
April 9, 2025

Hi @Tariq Ahmad 

thank you for your response. Wdym about an customized OS? With my knowledge I would say no. We installed on a vSphere vm normal Windows Server 2022 Datacenter. The Image is from the current evaluation Windows Server 2022 download from Microsoft and was after installing converted to licenced Windows Server 2022 Datacenter. On the golden image there are no problems and Adobe Acrobat runs fine. It only crashes on my published Machines which were created from an snapshot of the golden Image.

 

The Link you left in your message isn't working for me. Is this link correct?

 

Thanks for all response.

T
Community Manager
Tariq AhmadCommunity ManagerCorrect answer
Community Manager
April 9, 2025

Hi @mo_6767, 

 

Thank you for sharing the details. It seems we need to analyze the logs and the environment. Please ask your Admin to raise a support ticket with our Enterprise support team via the Admin console. 
Here is the link: https://adobe.ly/4279obx

 

Please let me know if you have any further questions.


~Tariq

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