Adobe Acrobat crashing when using redacting tool
One of our users is having issues with the redacting tool in Adobe Acrobat. They are able to select the tool but once click on some text to redact, Adobe will stop responding and then crash.
We have already re-installed Adobe Acrobat. I found a workaround where if we sign the user out and back into Adobe Acrobat, the redaction tool works fine and Adobe does not crash. However, Adobe is closed and re-opened, the issue will return until we perform the mentioned workaround. We also have a Windows remote server environment and the same issue occurs there.
Version: 24.003.20180
<?xml version="1.0"?>
<!DOCTYPE AdobeCrashReport SYSTEM "AdobeCrashReporter.dtd">
<crashreport serviceVersion="16.1.0.202403280551_9c717c1" clientVersion="16.1.0.202403280551_9c717c1" applicationName="Adobe Acrobat" applicationVersion="24.003.20180" build="0" source="Windows-Client" crashType="n/a">
<time year="2024" month="10" day="4" hour="10" minute="31" second="54" timeoffset="-420" timezone="US Mountain Standard Time"/>
<user guid="75c048fb-58e9-4a9f-8c7c-9180939007ca"/>
<system platform="Windows 10 Enterprise" osversion="10.0" osbuild="19045" applicationlanguage="en-us" userlanguage="en-US" oslanguage="en-US" ram="16064" machine="11th Gen Intel(R) Core(TM) i5-1135G7 @ 2.40GHz" model="Intel64 Family 6 Model 140 Stepping 1" cpuCount="8" cpuType="8664" cpuFreq="2419 MHz" processorArchitecture="9"/>
<gpu>
<gpuinfo availability="Running/Full Power" adapterCompatibility="Intel Corporation" adapterRAM="128 MB" caption="Intel(R) Iris(R) Xe Graphics" description="Intel(R) Iris(R) Xe Graphics" driverDate="20240402000000.000000-000" driverVersion="31.0.101.5388" videoModeDescription="1920 x 1080 x 4294967296 colors" pnpDeviceID="PCI\VEN_8086&DEV_9A49&SUBSYS_8846103C&REV_01\3&11583659&2&10" installedDisplayDrivers="igd10iumd64.dll,igd12umd64.dll,igdumdim64.dll"/>
</gpu>
<crash exception="EXCEPTION_STACK_OVERFLOW" exceptionCode="0xc00000fd" instruction="0x00007FFDD68DB866">
<backtrace crashedThread="0">
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