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Participant
January 23, 2025
Question

Adobe Acrobat crushes on print

  • January 23, 2025
  • 2 replies
  • 230 views

Hello, recently adobe acrobat crushes when I try to print a pdf file. I have the latest update, I tried the repair installation and i tried to sign out and sign in, nothing works.

2 replies

Adobe Employee
January 27, 2025

Hi @DIMITRIS30678183njzw , Please share your version of OS and Acrobat version. To be able to investigate the crash issue, we would be needing logs. Would you mind following the steps and share dumps.

https://helpx.adobe.com/in/acrobat/kb/collect-logs-crash-freeze.html

 

Secondly,

If you are on Windows, please share the value of GUID present at ‘Computer\HKEY_CURRENT_USER\Software\Adobe\CommonFiles\CRLog’ in the Registry Editor?

 

If you are on Mac, please share the latest crMac_________.log  archived at: ~Library/Logs/Adobe/LogTransport/Archive/AdobeAcrobat/<version> ?  please share the contents of the logs here?

Also, please share the plist present at (~/Library/Preferences/com.adobe.crashreporter.plist)

 

Regards,

Subrato

Peru Bob
Community Expert
Community Expert
January 23, 2025

Moved from the CC Desktop forum to the Acrobat forum.