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stylish_PantherB838
Participant
January 27, 2025
Répondu

Adobe Acrobat DC

I received a message that my software is illegal. I uninstalled anything but Adobe Acrobat.
Acrobat Uninstaller says that by uninstalling I lose my documents.
What I can do. Is there any free version?

Meilleure réponse par Barb Binder

In addition to @Amal. 's. reply, if your documents are stored locally, removing Acrobat will not remove the files. However, I'm sure we'd all feel better if you backed them up first, just in case. 

 

Looking ahead, always download Adobe applications directly from the Adobe website. Pirated versions can include malware so please run anti-virus and anti-malware scans as soon as possible. 

 

You can download a free version of Adobe Reader using this link: https://get.adobe.com/reader/. Please note that Adobe Reader is not Adobe Acrobat. You can open and view PDFs in Adobe Reader, but you will not be able to edit them without purchasing an Adobe Acrobat subscription.

 

~Barb

2 commentaires

Barb Binder
Community Expert
Barb BinderCommunity ExpertRéponse
Community Expert
January 27, 2025

In addition to @Amal. 's. reply, if your documents are stored locally, removing Acrobat will not remove the files. However, I'm sure we'd all feel better if you backed them up first, just in case. 

 

Looking ahead, always download Adobe applications directly from the Adobe website. Pirated versions can include malware so please run anti-virus and anti-malware scans as soon as possible. 

 

You can download a free version of Adobe Reader using this link: https://get.adobe.com/reader/. Please note that Adobe Reader is not Adobe Acrobat. You can open and view PDFs in Adobe Reader, but you will not be able to edit them without purchasing an Adobe Acrobat subscription.

 

~Barb

~Barb at Rocky Mountain Training
S
stylish_PantherB838Auteur
Participant
January 28, 2025

Thank you Barb.

That was my question.
I was not aware that the software was not original and I was afraid of uninstalling it and losing my files.
I will follow the steps you suggested.
It was a great help.
Thank you very much,

Ana

 

    Amal.
    Amal.
    Legend
    January 27, 2025

    Hi there

     

    I hope you're doing well. I am sorry for the trouble you’re experiencing.

     

    Have you started experiencing this issue recently? What is the version of Acrobat and the OS you are using? To check the version please take help from the article here : https://adobe.ly/3CeXYbH

     

    Also could you kindly share a screenshot of the error message you’re encountering? This will help us better understand the issue and provide more accurate assistance.

     

    In the meantime, please take a look at the following help article: Adobe Genuine Software FAQ. It contains useful information that might help resolve your concern.

     

    We are here for help, just need more information.

     

     

    S
    stylish_PantherB838Auteur
    Participant
    January 28, 2025

    Thank you for your reply.

    I received an additional information fromBarb Binderand I will follow the suggestion.

     

    Thanks for the quick answer.

    Ana

     

     

     

     

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