Adobe Acrobat DC 2015 License issue

Forum|Forum|1 year ago
May 3, 2024
2 replies
2622 views

I have a volume license for Acrobat DC 2015 that I have been using for the last 8 years. We have it installed on approximately 40 computers and have a 50 license pack. Adobe has verified that my serial number is active and valid, however we receieve the below pop up each time Acrobat is opened.

If I continue it fails, however I can close the pop up and continue working. It comes back every few minutes and with each document opened.

This topic has been closed for replies.

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Matt B12345Author

Participating Frequently

When I try to activate, I receive the following

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BradDrumz

Participant

Any updates? I am having the same issue with Acrobat DC 2015. But I have not done any installs for this version. The user reported this issue out of the blue and getting both messages you have attached.

M

Matt B12345Author

Participating Frequently

Unfortunately I don't have a single useful update. I have spent several hours on the phone with support, but they are limited because the product is no longer supported. I will make sure I update the post if I find a solution.

Abambo

Community Expert

As you have 50 licences, on how many computers did you install the licences? Did you before uninstalling, sign out the licence?

ABAMBO | Hard- and Software Engineer | Photographer

M

Matt B12345Author

Participating Frequently

Over the years, it has been installed more than 50 times, but its currently installed on approximately 40 workstations or servers. I never logged out when retiring a computer and it worked just fine until yesterday when we started receving this message.

try67

Community Expert

I guess they found out about it and blocked you from further exceeding your seat limit. You must deactivate/log out from any computer you want to retire! Maybe there's a way to deactivate all current seats and then re-activate them, though. You'll need to ask Adobe's enterprise support about that.

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