Adobe Acrobat DC Checkered Screen

Hi All,

We have a problem where-by, clicking on a PDF document in Adobe Acrobat DC, a checkered overlay (see attatched) will appear. We suspect the AMD driver (AMD Ryzen 2400G with intergrated Graphics) is conflicting with the program as when uninstalled, it works fine but we lose the second monitor so this isn't an option. We have also tried completely re-installing Acrobat, checking everything is upto date and so on. There is another PC in the office of exactly the same specification and has all the same driver versions isntalled but works fine.

Adobe Acrobat is a required prerequisite for a program they use called LEAP so again, using an alternative PDF viewer is not an option.

Symptoms:

1.) All PDF documents from all sources adopt a checkered overlay as soon as you click anywhere on the page.

2.) Once the checkered overlay appears, you can't get rid unless you re-open Acrobat.

3.) Once the chekered overlay appears, if you were to try and highlight a bit of text, the checkered screen would disappaer but only where you've highlighted and would immediately re-appear when you click off (almost as if the highlighing was reversed) - not sure if this makes sense but it's there for you to make of it what you will :).

What we've tried:

1.) Ensured all drivers/Windows updates etc. are up-to date and match that of the identical machine.

2.) A new Windows profile (same issue).

3.) Completely uninstalling and re-installing Adobe Acrobat along with the Graphics Driver.

Things to note:

1.) Machine is only 2 months old.

2.) Identical machine in the office of same spec (works fine).

3.) Acrobat is required and uninstalling GPU drivers removes the ability to have 2 screens.

4.) PC is in a remote office so re-installing Windows is a last resort.

Any help on this would be much appreciated, maybe there is something simple we're missing?