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Participant
February 15, 2021
Answered

Adobe Acrobat DC Combine File Issues

Hi, document files aren't combining to create one document instead, I'm getting a pdf folder and Acrobat tells me to upgrade and pay for the higher version. I already own the entire Adobe CC Suite which is up to date. I did the Mac OS Big Sur update and there seems to be a lot of bugs in Adobe... Please help!

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jenny.ramellaCorrect answer
Participant
February 16, 2021

Hi, I've found the problem...it was in the combine file settings. I have changed it to this now...is that correct now? I can combine files but checking if the setting are back to default or not.

 

8 replies

gary_sc
Community Expert
Community Expert
February 15, 2021

Hi Jenny,

 

Can you please take a screenshot of your Acrobat's "About Acrobat Pro DC" window?

 

Also, when you wish to share screenshots, please click on the icon above where you're typing. Thanks!!

 

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Participant
February 16, 2021

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jenny.ramellaAuthorCorrect answer
Participant
February 16, 2021

Hi, I've found the problem...it was in the combine file settings. I have changed it to this now...is that correct now? I can combine files but checking if the setting are back to default or not.

 

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BarlaeDC
Community Expert
Community Expert
February 15, 2021

Hi,

 

How are you creating the combined files?

 

 

Malcolm

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Participant
February 16, 2021

Hi BarlaeDC, yes that is how I combine files or use tools. Been doing it for years and never had this problem.

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Participant
February 16, 2021

Yes thank you, I do all that.

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