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dipaolt
Participating Frequently
March 27, 2021
Answered

Adobe Acrobat DC does not support Microsoft Word - I have Adobe Creative Cloud and Office 365

  • March 27, 2021
  • 4 replies
  • 8581 views

Hello,

 

Somehow, I am unable to create a PDF from within Acrobat DC from a docx document because docx (or doc) is not a supported format. I have an Adobe Creative Cloud subscription, so my version of Acrobat is the most recent. I also have an O365 subscription, so my Word version is the latest and installed on my PC. I am able to print to PDF from inside Word, or Save as PDF, but that is not appropriate for me because I need to create a PDF using a different ISO standard than the one available from inside Word. Can anyone help?

    Correct answer codyh781394

    I am having the same issue and nothing I tried has  fixed it...anyone been able to resolve this?


    @timpmilThis is what worked for me:

     

    1.) Press the windows key (⊞) + R and run regedit

    2.) Navigate to HKEY_CLASSES_ROOT\.docx

    3.) Change the (Default) value data to say Word.Document.12

    4.) Navigate to HKEY_CLASSES_ROOT\.doc (you must do this step even if you don't have any .doc files. This is where I messed up because I thought I'd only need to change .docx)

    5.) Change the (Default) value data to say Word.Document.8

     

    After doing this, Microsoft Word appeared again in the Convert to PDF list.

    4 replies

    M
    Mark29470019x7xw
    Participant
    May 2, 2024

    I was having this issue as well with a series of .doc files in File Explorer. I found .doc under Default Programs, but the only Application in the list was Adobe. From File Explorer I then tried dragging the .doc file onto my Word shortcut in the taskbar, which pinned the document to the list. Then I clicked to open in Word. Back in Default Programs, I now had Word in the list next to Adobe, so assigned .doc files to open with Word. This converted (or possibly restored) all the .doc files to Word documents.

    JR Boulay
    Community Expert
    JR BoulayCommunity Expert
    Community Expert
    March 29, 2021

    "I am unable to create a PDF from within Acrobat DC from a docx document because docx (or doc) is not a supported format."

     

    ???

     

    Acrobate du PDF, InDesigner et Photoshopographe
    D
    dipaoltAuthor
    Participating Frequently
    March 29, 2021

    I am sorry JR, but this doe snot work either because docx or doc is not a supported format. Word does not appear in the list in the prefernces:

     

     

    JR Boulay
    Community Expert
    JR BoulayCommunity Expert
    Community Expert
    March 30, 2021

    It looks like a bug!

    Acrobate du PDF, InDesigner et Photoshopographe
    JR Boulay
    Community Expert
    JR BoulayCommunity Expert
    Community Expert
    March 29, 2021

    Open your DOCX with Word or LibreOffice, then export/save as to PDF.

    Acrobate du PDF, InDesigner et Photoshopographe
    M
    Mike Bro
    Legend
    March 28, 2021

    Hello,

     

    To create a PDF with Acrobat DC from a docx document go to the file menu > open > navigate to your word docx, in the dialog window change the "Show" option from Adobe PDF Files to All files click open to convert the docx file to a pdf.

    Regards,

    Mike

     

    D
    dipaoltAuthor
    Participating Frequently
    March 28, 2021

    Thank you MIke,

     

    I tried that but it does not work. Doing the way you said, allows me to see the docx file, however, when I click "Open" I get this error message, which is similar to the one which from "Create a PDF" doesn't allow me to see doc or docx files.

     

    D
    dipaoltAuthor
    Participating Frequently
    March 28, 2021

    Note that I know the docx file is good and not corrupted, because I am able to Create a PDF and navigate to this file, see it, open it, and create it from within Acrobat Pro DC on another computer.

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