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LariosGT
LariosGT
Participant
January 25, 2019
Question

Adobe Acrobat DC doesn't open with Mojave 10.14.3

  • January 25, 2019
  • 2 replies
  • 1024 views

My Mac updated to Mojave 10.14.3 since then, Adobe Acrobat DC doesn't work, not work at all, only appear the menu, but adobe Acrobat DC can't open any kind of PDF.

The other app from adobe work fine: Photoshop, Illustrator, etc.

This topic has been closed for replies.

2 replies

V
Adobe Employee
vdobhal
Adobe Employee
June 17, 2019

Hi KALIma​, LariosGT​

Could you pls. provide us a sample or spindump from the affected Mac machine to analyze the issue?

Thanks,

Vinod

L
lens4hire
Participant
July 8, 2019

I have this issue as well.

I've spent a day installing and reinstalling as per every guide I could find in the help but still without acrobat...  How can I submit crash data?

Meenakshi_Negi
Meenakshi_Negi
Legend
March 6, 2019

Hi LariosGT,

Sorry for the delay in response.

As you have mentioned above, when you open the PDF in Acrobat only the menu appears.

Please refer to the steps provided below:

- Open the PDF and go to Window menu.

- Select "Cascade" from the list.

Check if that resolves the issue.

Let us know if the issue still persists.

Regards,

Meenakshi

K
KALIma
Participant
April 5, 2019

I just updated to 10.14.4.   I've tried to open (fully updated) Acrobat several different ways.  I've randomly gained more mobility after trying many times but it still freezes before I can do anything useful.  The menus freeze after I select one time.  I tried the 'cascade' trick to no avail.

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