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Marc S64
Participating Frequently
January 2, 2020
Question

Adobe Acrobat DC generates PDF from Microsoft Word correctly, but freezes during opening of the PDF

  • January 2, 2020
  • 3 replies
  • 569 views

I use Windows 10 Pro, Office 365 and Adobe Acrobat Pro DC.  When I make a PDF while I'm in the Microsoft Word application, everything works fine: a correct PDF is made (Step 1) and Adobe PDF DC opens to show the result (Step 2).

 

However, when I use Adobe Acrobat DC to make the PDF, Step 1 is carried out correctly (a correct PDF is generated) but the software freezes during Step 2, leaving the message "Please wait while the document is being prepared".  After that I really have to "kill" Adobe Acrobat DC to proceed working with it.  Any idea how to solve this?  I like to be able to work with the Adobe Acrobat DC application (instead of generating the PDF directly from an Office application) in order to be able to combine multiple (Office) files into one PDF, otherwise the failure of the Acrobat application this would not be a problem to me.

 

The PC is a very recent and clean setup. 

This topic has been closed for replies.

3 replies

Amal.
Legend
January 15, 2020

Hi Marc_S

 

We are sorry for the delay in response. I hope you would be able to fix the issue by now. 

 

If the issue still persists, as described above you are getting the error 'Please wait while the document is being prepared'

 

Please try unchecking "Enable assistive technology support" under the "Accessibility" option in "Preferences" and check if that helps.

 

You may also refer to the help article (https://helpx.adobe.com/acrobat/kb/message-content-preparation-progress-opening.html)

 

Let us know how it goes

 

Regards

Amal

Adobe Employee
January 3, 2020

Hi Marc_S64

Thanks for reporting the issue. Can you please share a sample word file where this issue is reproducible. 

 

Regards,

Priyanka 

ls_rbls
Community Expert
Community Expert
January 2, 2020

Hi,

 

there are a few tips that you can try using this reference:

 

https://helpx.adobe.com/acrobat/using/pdf-conversion-settings.html