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A
Anonymous
June 23, 2017
Question

Adobe Acrobat DC hangs - RDSH

  • June 23, 2017
  • 2 replies
  • 1214 views

One of our customer having issues with Adobe Acrobat DC Pro. The application hangs or crashes many times a day. They are mainly working with PDF files and are pretty frustrated having this problem with a paid product.

Adobe Acrobat DC (17.009.20044) is installed on a Windows Server 2012 R2 (RDSH). Currently are 8 users on this server. Increasing CPU cores and memory could not improve the situation. Using HDD or SSD storage does not make a difference. Disabling various options in the settings improved the situation temporary. Running Adobe Cleaner Tool and reinstalling the application was also not successful.

Is there any possibility to run the program stable on the server ? Could it be a users profile issue ?

Any help appreciated.

Best regards

Patrick

This topic has been closed for replies.

2 replies

J
jf50996583
Participant
August 29, 2017

I am a Mac user and I am consistently also getting a "hang" error every time I try to use Adobe Pro -- the program becomes non-responsive about 10-15 seconds after I open a document.  I downloaded Adobe Reader and it seemed to work ok for about a day, and now I experience the very same "hang" error.  I have copied and pasted the top portion of the exact error message below.  Please help!  Thank you!

Date/Time: 2017-08-29 17:20:14 -0500

OS Version:      Mac OS X 10.12.6 (Build 16G29)

Architecture: x86_64h

Report Version:  25

Data Source: Stackshots

Command: AdobeAcrobat

Path: /Applications/Adobe Acrobat 2015/Adobe Acrobat.app/Contents/MacOS/AdobeAcrobat

Version: 15.006.30355 (15.006.30355)

Parent: launchd [1]

PID:             1131

Event:           hang

Duration:        6.40s (process was unresponsive for 7 seconds before sampling)

Steps:           64 (100ms sampling interval)

Hardware model: MacBookPro11,5

Active cpus:     8

Fan speed:       2986 rpm

Cranky Lioness
Cranky Lioness
Participant
August 30, 2017

I am also a mac user and experiencing the rainbow ring of death approximately 5-10 seconds after opening a PDF file in Adobe DC. I am running macOS Sierra, version 10.12.6 and have experienced nothing but trouble after finishing the trial run and then buying an annual subscription of Acrobat Pro DC.

Please find a fix as soon as possible and let us know, i have deactivated and reactivated the apps in Creative Cloud and I have also shutdown my mac and rebooted. Let me know if there is anything further I should try.

Thanks

J
JohnMeixel
Participant
March 28, 2018

I'm a Windows 7 user and when it happens process lsass.exe uses 100% of one processor.

Adorobat
Adorobat
Participating Frequently
June 23, 2017

Hi Patrick,

As per the issue description mentioned above, Acrobat is crashing when working with pdf files on Windows Server 2012 R2, is that correct?

Could you try troubleshooting steps given under Correct Answer in the link below:

Adobe Reader DC has errors and crashes with Windows Server 2012 R2

Keep us posted with the results.

Shivam

A
Anonymous
June 24, 2017

Hi Shivam,

I already know this thread and tried every single mentioned solution.
None of them solved the problem. Disabling the Sandbox reduced some hangs.

Hope there is another possible solution.

Best regards

Patrick

Adorobat
Adorobat
Participating Frequently
June 26, 2017

Hi Patrick ,

As you suggested above, this could be a user profile issue. Could you please try creating a new user account, login into the account and launch Acrobat from there?

You may refer to the steps given in this link on how to create a new user account on Windows Server: Create a New User Account

Thanks,

Shivam

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