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Balkaran
Participant
January 21, 2020
Question

Adobe Acrobat DC - Keep asking to sign in again and again ,

  • January 21, 2020
  • 2 replies
  • 19095 views

Having problem to open any PDF file , it keep asking me to sign in  again and again . I did every thing , Uninstall and install again , Though it did not work . Also no Phone number for customer service . Dont unerstand what to do 

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    2 replies

    R
    Rob6C15
    Participant
    January 19, 2021

    I am experiencing the same problem. The complex 'fixes' suggested have not resolved the problem. Please, someone at Adobe, provide a patch/fix. It is so incredibly frustrating.

      Meenakshi Negi
      Community Manager
      Meenakshi NegiCommunity Manager
      Community Manager
      January 19, 2021

      Hey Rob!

       

      Thank you for reaching out and sorry for the trouble.

       

      As you receive the sign-in prompt every time you launch the application, please try the troubleshooting steps as suggested in the following community link: https://community.adobe.com/t5/acrobat/acrobat-keeps-asking-to-sign-in/td-p/11525698?page=1 

      Check if that helps.

       

      If the issue still occurs, please share the Acrobat and OS version details with us.

      Let us know how it goes.

       

      Thanks,

      Meenakshi

      R
      Rob6C15
      Participant
      January 20, 2021

      Thanks, I have tried the troublshooting steps, however they have not resolved the issue. The troubleshooting steps are horrendously complex, by the way. It would be far mor helpful if Adobe would issue a patch to resolve the issue.

      Adobe Acrobat is a brilliant product which I use every day. It is just a shame that the issue of having to sign in over and over again hasn't been resolved.

        Amal.
        Community Manager
        Amal.Community Manager
        Community Manager
        January 22, 2020

        Hi Balkaran,

         

        We are sorry for the trouble. We need some more information for a better understanding:

        Are you not able to open the application on the desktop and getting the sign-in prompt repeatedly? If yes, please refer to the similar discussions below and see if that works for you:

         

         

        Additionally, you may also refer to the help article: https://helpx.adobe.com/download-install/kb/adobe-sign-in-loop.html

         

        Let us know how it goes

         

        Regards

        Amal

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