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K
kroseler1
Participating Frequently
August 12, 2024
Question

Adobe Acrobat DC, MacOS Sonoma - Weird issue when going to shaere a file

  • August 12, 2024
  • 2 replies
  • 536 views

We are seeing the attached on one of our user's machine when attempting to share a file, but when doing it from Adobe online it works. I haven't uninstalled and reinstalled it yet as that seems drastic. We've rebooted and logged out of all Adobe apps and resigned in and no change. 

 

She has a creative cloud license should that matter

 

This topic has been closed for replies.

2 replies

T
Tariq Dar
Legend
October 3, 2024

Hi @kroseler1, 

 

I'm following up to see if your issue is resolved.  If you are still experiencing this issue, please help us with the information as requested by @Harsh Vats in his post on this discussion. 

 

Please know that we are fully committed to addressing issues like this and ensuring the app functions smoothly for all users. Your feedback is invaluable in helping us improve, and we’re actively working to resolve this problem.

 

Thank you for your patience and understanding as we work to make things right.

 

 

~Tariq

H
Adobe Employee
Harsh Vats
Adobe Employee
August 16, 2024

Hi @kroseler1 , thanks for reporting this,

Can you please provide the following information:
1. What is the current build that you are using?
2. Are you using dual monitor?
3. Click on Check for Updates.
4. If there is another update, first update and please try to reproduce the same issue and also share the latest build.

 

Thanks

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