Hello,since installing Adobe Acrobat DC pro, I have random " does not respond" notifications, these solve their selves in seconds/minutes.version installed = 18.011.20038computer infoHewlett-Packard / ProBook 650 G2intel Core i5-6200U 2.30GHz8 GBWindows 10 Pro build 10.0.16299it's realy random , but mostly when selecting "save as"done already Please uninstall Acrobat DC Pro using the cleaner tool Use the Adobe Creative Cloud Cleaner Tool to solve installation problemsRestart your computer.Install Acrobat DC Pro using this link https://creative.adobe.com/products/acrobat & serialize it using your Adobe ID.Open Reader's preferences and go to the "General" category. Uncheck the two "Show online storage..." options. This will not connect to Adobe's "Document Cloud" when you try to open a document.Open Reader's preferences and go to the "Documents" category. Set the number of files in the recently used list to 1 (this will remove all your files that you have recently used from that list). If this fixes your problem, then there may be something wrong with one of the files that you've recently used (e.g. a network drive no longer being available).Open Reader's preferences and go to the "Security (Enhanced)" category and set "Protected View" to "Off" and uncheck "Enable Enhanced Security".

This is still a problem in all versions of Acrobat running on Windows. Post your comments here and VOTE:https://acrobat.uservoice.com/forums/590923-acrobat-for-windows-and-mac/suggestions/34968937-acrobat-dc-process-hangshttps://acrobat.uservoice.com/forums/590923-acrobat-for-windows-and-mac/suggestions/35190460-acrobat-pro-dc-hangs-not-responding-at-first-runhttps://acrobat.uservoice.com/forums/590923-acrobat-for-windows-and-mac/suggestions/36353515-acrobat-dc-standard-hangs-while-loading-license-st And VOTE!This is only a help forum, but Adobe does tally up the votes in the UserVoice forums and decides what to work on, determined by the vote count. So vote early and often. And tell your friends to vote, too.

anne-laureb76628943

Participant

Question

Adobe Acrobat DC Pro Freeze for several seconds / minutes.

Forum|Forum|8 years ago
March 30, 2018
2 replies
1036 views

Hello,

since installing Adobe Acrobat DC pro, I have random " does not respond" notifications, these solve their selves in seconds/minutes.

version installed = 18.011.20038

computer info

Hewlett-Packard / ProBook 650 G2

intel Core i5-6200U 2.30GHz

8 GB

Windows 10 Pro build 10.0.16299

it's realy random , but mostly when selecting "save as"

done already

Please uninstall Acrobat DC Pro using the cleaner tool Use the Adobe Creative Cloud Cleaner Tool to solve installation problems
Restart your computer.
Install Acrobat DC Pro using this link https://creative.adobe.com/products/acrobat & serialize it using your Adobe ID.
Open Reader's preferences and go to the "General" category. Uncheck the two "Show online storage..." options. This will not connect to Adobe's "Document Cloud" when you try to open a document.
Open Reader's preferences and go to the "Documents" category. Set the number of files in the recently used list to 1 (this will remove all your files that you have recently used from that list). If this fixes your problem, then there may be something wrong with one of the files that you've recently used (e.g. a network drive no longer being available).
Open Reader's preferences and go to the "Security (Enhanced)" category and set "Protected View" to "Off" and uncheck "Enable Enhanced Security".

This topic has been closed for replies.

Bevi Chagnon - PubCom.com

Legend

This is still a problem in all versions of Acrobat running on Windows.

Post your comments here and VOTE:

https://acrobat.uservoice.com/forums/590923-acrobat-for-windows-and-mac/suggestions/34968937-acrobat-dc-process-hangs
https://acrobat.uservoice.com/forums/590923-acrobat-for-windows-and-mac/suggestions/35190460-acrobat-pro-dc-hangs-not-responding-at-first-run
https://acrobat.uservoice.com/forums/590923-acrobat-for-windows-and-mac/suggestions/36353515-acrobat-dc-standard-hangs-while-loading-license-st

And VOTE!

This is only a help forum, but Adobe does tally up the votes in the UserVoice forums and decides what to work on, determined by the vote count.

So vote early and often. And tell your friends to vote, too.

|    Bevi Chagnon   |  Designer, Trainer, & Technologist for Accessible Documents ||    PubCom |    Classes & Books for Accessible InDesign, PDFs & MS Office |

AnandSri

Legend

Hello Anne-laureb,

We apologize for the inconvenience caused, as per the description above, Acrobat Pro DC version 18.011.20038 is freezing when using Save As option, Is that correct?

Try resetting the Acrobat preferences once and see if this brings any difference, to reset the preferences, please refer to How to reset Acrobat Preference settings to default.

If the issue persists, please create a test user profile with full admin rights and try with Acrobat.

The record shows that you are subscribed to Acrobat Pro DC Team subscription if you still face issues with Acrobat, please contact the Adobe technical support team through Contact Customer Care so that they can schedule a remote session with the computer on which you are facing the issue and can assist you further.

I have also shared the direct contact details of Adobe support team via private message, please check your email inbox.

Let us know how it goes and share your findings.

Regards,

Anand Sri.

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