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R
rwredhead
Participant
July 21, 2018
Question

Adobe Acrobat DC Pro functions not showing up

  • July 21, 2018
  • 2 replies
  • 20483 views

I have an Adobe Acrobat DC Pro account as part of my creative cloud account; however when I open it, only basic Acrobat (not pro) functions appear. For example, editing (like watermarking) and flattening, and protecting are not available. Trying to click on editing for example, brings me to the website and then asks me to 'BUY" it. When I click through to buy it, I get the message "You already have this product". Anyone else ever seen this? Right now I have uninstalled it and am trying to reinstall but again, Adobe won't let me get the Pro version.

    2 replies

    V
    Viktoriia31145603io6r
    Participant
    July 18, 2023

    Go to 'Help' tab in your Acrobat Reader and choose 'Install premium features' from the drop-down menu.

    Don't forget to be logged into your Adobe Acrobat DC Pro account.

     

      A
      Amy26443905kz7d
      Participant
      August 9, 2023

      Thank you so much for this - I've been searching for ages to find the solution to the problem above and this solved it in one click!!

        A
        Adam32319855asdz
        Participant
        September 15, 2023

        Thank you!! I had the same issue and this solved it

          try67
          Community Expert
          try67Community Expert
          Community Expert
          July 21, 2018

          You're using Adobe (Acrobat) Reader instead of Adobe Acrobat Pro. Make sure you open the right application.

          R
          rwredheadAuthor
          Participant
          July 21, 2018

          Thanks. I uninstalled acrobat all together and Adobde won't let me download pro. Sort of the same problem, now with downloads. If I try and download pro it says I have to buy it, then when I act like I am going to buy it, I get the message"you already have this product".

            Adorobat
            Adorobat
            Participating Frequently
            August 17, 2018

            Hi rwredhead,

            Sorry for the delayed response. 

            As we have checked the account details using the email address you are logged into the forums, you have subscription for creative cloud student and teacher edition.

            Try installing Acrobat Pro using your creative cloud desktop app and check if that works. Refer to this help document for the same:

            Learn how to download your Adobe Creative Cloud apps

            Let us know if you need any help.

            Shivam

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