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S
Shay25223041p8he
Participant
July 12, 2022
Question

Adobe Acrobat DC Pro Windows 11

  • July 12, 2022
  • 1 reply
  • 336 views

I have a user that is having issues with signing documents in Adobe Pro on Windows 11. He is first having issues with signing on on the actual app. He receives the window below that continues to spin. Uninstalled and reinstalled multiple times. Only once did it let him sign in. When he went to sign document Adobe immediately popped up that window. Any Ideas

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1 reply

ls_rbls
Community Expert
ls_rblsCommunity Expert
Community Expert
July 13, 2022

In your screenshot, the user session is controlled remotely on a Micrososft Edge window.

 

Also, the Adobe Acrobat that is opened in the background shows that no one has signed in with their AdobeID.

 

Would you mind clarifying what else could be going on in that networked environment or was the screenshot taken remotely to just to illustrate the point?

 

S
Shay25223041p8heAuthor
Participant
July 13, 2022
That's the thing when he tries to sign in that is the window that he receives. Do we need to change his default browser?
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