Adobe Acrobat DC signin

Hi

I’m glad the email issue is solved. It occurs to me that I can edit your two replies even if I can’t delete them. Would you like me to do that?

~Jane

Hi

Technically, the posts aren’t deleted — they are sent to “Abuse Reports”. We can’t actually delete posts. We have new forum software, and I did post your response with a link to this thread in the “back area” so Adobe Staff can see what goes on when spam posts are removed and only your posts remain. Of course it looked like they were talking to you.

Were you able to fix your original issue with Customer Care and your email?

Hi rszanti

No, John and Keith were not replying to you. A spammer posted to your thread twice and instead of removing the post (only moderators can do that), they warned you and others not to reply to the email address that was posted.

Now that the spams are gone, it certainly looks like they are talking to you, but they are not!

To answer your question, you will need to contact Customer Care. This is a user forum, and we cannot get into your account.

https://helpx.adobe.com/contact.html

Click the chat icon in the lower right and type "Agent" to get a live human being.

I'm sorry for the confusion.

~ Jane

For anyone else reading this
Never post private information on a public forum... including your actual email address or phone number
Scammers try to steal serial numbers and other private information by posing as Adobe employees... Never give your private information to someone who contacts you with an email of adobedesk @ usa . com since this is a FAKE support person
Adobe does not use Skype... if someone asks you to talk to them via Skype to "help" you, immediately report their Adobe ID in https://community.adobe.com/t5/Community-Help/bd-p/community-help so the person may be banned from the forums

Do not reply to this user - it is a Spam account.