Adobe Acrobat DC unable to install MacBook Pro

Question

HiI have a MacBook Pro running macOS Sierra version 10.12.6 Initially I was having trouble signing in to Acrobat Reader DC so I opened up a chat with Adobe Customer Care They recommended I run some cleaner software through my Mac which deleted the version of Acrobat Reader DC that I was using I now can't download Acrobat Reader DC, the software just won't download at all.  The error message I get is telling me to check my internet connection which is fine as are my firewall settings Adobe Customer Care were unable to help me and suggested I post here in the Adobe Support Community Has anyone else had this problem before? Thanks Clint

Amal. · Answer

Hi Clint,

Thanks for reaching out. As described above, you are facing issues with installation, correct?

Please try the following steps:

Run Adobe Acrobat Cleaner Tool (For Adobe Acrobat/Reader only) - https://labs.adobe.com/downloads/acrobatcleaner.html
Reboot the computer.
Install the application using the link - https://get.adobe.com/reader/

Let us know how it goes

Regards

Amal

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