Adobe Acrobat Distiller crashes with .joboptions containing /DoThumbnails true (2025.001.20630)

Question

Hi,Since Adobe Acrobat 2025.001.20630 (32-bit) update, Adobe Acrobat Distiller crashes when trying to convert .ps -> .pdf using .joboptions containing key/value pair "/DoThumbnails true". Instead of output PDF file, empty temporary file is created (ex., AD$5A45.tmp). "/DoThumbnails false" parameter seems to work fine. Hotfix 20643 does not help. I am attaching a minimal sample of failing joboptions and simple .ps file (lorem ipsum). Problem, however, exists for other .joboptions (containing "/DoThumbnails true") and .ps files we tested as well. Any help would be greatly appreaciated.

justas_4737 · Accepted Answer

Hi, update 25.001.20672 seem to have solved this problem. Sincere thanks for the help!Justas

AnandSri · Answer

Hello @justas_4737

I hope you are doing well, and thanks for reaching out.

We have reported this to the product team, and they are working on a fix. We will share an update here as soon as the fix is available.

Thanks for your cooperation.

Anand Sri | Acrobat Community Team
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