Participant

Answered

Adobe Acrobat Error

Forum|Forum|9 months ago
October 1, 2025
2 replies
227 views

I am having constant issues with Adobe Acrobat saying "An internal error occured" everytime I scroll through your files or try to open something. It keeps making my file explorer go unresponsive and not sure how to fix this.

Correct answer Meenakshi_Negi

Hi ninodatino,

Thank you for reaching out, and sorry about the trouble caused.

Please try the suggestion marked correct in the following community thread with a similar issue: https://adobe.ly/46OXnbG.

If the issue still happens, please make sure that you are using the latest version. Try reinstalling the application using the following steps:
-Remove the application and run the cleaner tool (https://adobe.ly/48aA4LZ).
-Reboot the machine
-Install Adobe Acrobat from the following page: https://adobe.ly/42miuRv;

Let us know how it goes.

Thanks,

Meenakshi

Angelgiovp5

Participant

Please help.

I am unable to install Acrobat on my Mac running macOS 10.15. Acrobat was working properly before, but it started showing errors. I uninstalled it and now I cannot reinstall it.

The installation process gets stuck at 42%, and then an error message appears. I have already tried reinstalling several times, but the issue persists.

Could you please assist me in resolving this problem?

Meenakshi0101

Community Manager

Hi Angelgiovp5,

Thank you for reaching out, and sorry about the trouble caused.

Please ensure that you have completely uninstalled the previous version. Try reinstalling the application using the following steps:
-Remove the application and run the cleaner tool (https://adobe.ly/48aA4LZ). Ensure that you empty the trash can.
-Check for any Adobe-related folders and remove them. Reboot the machine
-Install Adobe Acrobat from the following page: Install Acrobat

Let us know how it goes.

Thanks,

Meenakshi

ninodatinoAuthor

Participant

I meant to say "my files"

Meenakshi_NegiCorrect answer

Legend

Hi ninodatino,

Thank you for reaching out, and sorry about the trouble caused.

Please try the suggestion marked correct in the following community thread with a similar issue: https://adobe.ly/46OXnbG.

If the issue still happens, please make sure that you are using the latest version. Try reinstalling the application using the following steps:
-Remove the application and run the cleaner tool (https://adobe.ly/48aA4LZ).
-Reboot the machine
-Install Adobe Acrobat from the following page: https://adobe.ly/42miuRv;

Let us know how it goes.

Thanks,

Meenakshi

ninodatinoAuthor

Participant

Hi Meenakshi,

Thank you for sharing this. I went and checked those settings and I don't have any unknown accounts listed. I also have already uninstalled and reinstalled the program multiple times but the issues occurs every time I re-download the program.

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