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A
analytical_fighterf71f
Participant
August 7, 2026
Question

Adobe Acrobat extension ("Online PDFs" option) breaks auto-print / shows blank page for web-delivered PDFs

  • August 7, 2026
  • 8 replies
  • 92 views

Hello,

We maintain a JSF/PrimeFaces web application that generates PDF reports (via JasperReports) and opens them in a new browser tab for automatic printing.

Since a recent update of the Adobe Acrobat: PDF edit, convert, sign tools extension (version 26.7.2.4), some of our users are unable to view or print these PDFs: the new tab opens blank/white and no print dialog appears.

We confirmed the extension is the cause through testing: disabling the "Online PDFs" option (Extension options → General → "Open PDFs in Acrobat from your browser" → uncheck "Online PDFs") immediately resolves the issue on affected machines, restoring Chrome's native PDF viewer and correct behavior.

Environment:

  • Chrome version: 151.0.7922.109
  • Adobe Acrobat extension version: 26.7.2.4
  • OS: Windows 10/11

Could you please look into why enabling "Online PDFs" causes blank rendering and broken auto-print for web-delivered PDFs, and confirm whether this is a known regression? We suspect other web applications relying on similar in-browser PDF print flows are affected as well.

Thank you.

    8 replies

    A
    analytical_fighterf71fAuthor
    Participant
    August 7, 2026

    We can also reproduce the same behavior with PDF printing from the Greek Independent Authority for Public Revenue (AADE) web applications. This suggests the issue is not specific to our JSF/JasperReports implementation and may affect other web applications serving dynamically generated PDFs.

    Amal Jaiswal
    Community Manager
    Amal JaiswalCommunity Manager
    Community Manager
    August 7, 2026

    ​Hi @analytical_fighterf71f 

    Hope you are doing well, and thanks for reaching out. We are sorry for the trouble you are experiencing. 

    We recently released version 26.8.1.5 of the Acrobat Chrome extension to the Chrome Web Store, which contains a fix for this behavior. Could you please update to version 26.8.1.5 and let us know if the issue is resolved?

    To update the extension manually:

    1. Go to chrome://extensions in your Chrome browser.

    2. Toggle on Developer mode in the top-right corner.

    3. Click the Update button at the top left.

    4. Verify that the Acrobat extension shows version 26.8.1.5.

     

    Let us know how it goes.

    ~Amal

    A
    analytical_fighterf71fAuthor
    Participant
    August 7, 2026

    Hi Amal,

    Thanks for the quick response. I updated the extension to version 26.8.1.5 as suggested (confirmed via chrome://extensions), restarted Chrome, and retested — unfortunately the issue persists, with the exact same behavior as before (blank/white tab, PDF doesn't render, no print dialog).
    I also tested against the Greek Independent Authority for Public Revenue (AADE) web portal, which shows the identical problem.
    Could you confirm whether the fix is still rolling out gradually, or let us know what additional troubleshooting/logs would help?
    Thank you, 
    Christos

    Meenakshi0101
    Community Manager
    Meenakshi0101Community Manager
    Community Manager
    August 7, 2026

    Hi analytical_fighterf71f,


    Thank you for reaching out and reporting this behaviour.

    Please allow us some time to check this with the team if it is an issue with the recent update. Once we have more information, we will update you.

    We apreciate your patience.


    Thanks,

    Meenakshi

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