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Answered

Adobe Acrobat Filter Commenting options are not working

Forum|Forum|2 years ago
November 7, 2023
7 replies
4728 views

Just did a system update to the latest verion, Sonoma 14.1 and the Adobe Acrobat Filter Commenting options are not working. For example after I check comments and go to filter to select for example Unchecked or any of the other options, none of them work.

Does anyone else has the same issue? or any ideas how to overcome this?

thanks in advance!

Comment review and collaborate Experiment

This topic has been closed for replies.

Correct answer angelos1974

Turns out this was a glitch with Apple’s Sonoma 14.1.0.
once updated to Sonoma 14.1.1 the problem was fixed!

M

maryellenc18317757

Participant

Same issue here, as of sometime last week. I'm running Sonoma 14.6.1, Acrobat Pro is up to date, and I'm using dual monitors. Very frustrating!

Souvik Sadhu

Community Manager

@maryellenc18317757 Would you mind sharing the app version number of Acrobat you are using?

-Souvik

M

maryellenc18317757

Participant

I checked for an Acrobat update before posting here, then about two minutes after posting, I got a Creative Cloud pop-up telling me that an Acrobat update was available. Weird -- it almost seemed like it was triggered by my post. Installing the update fixed the problem. Thanks for your response.

H

Harsh Vats

Adobe Employee

Hi, @joe336683995s6v

thanks for reporting this,

Can you please provide the following information:
1. What is the current build that you are using?
2. Are you using dual monitor?
3. Click on Check for Updates.
4. If there is another update, first update and restart the application after quitting, please try to reproduce the same issue and also share the latest build.

Thanks
Harsh

V

VivB

Participating Frequently

I've got the same issue. It just started today. I'm on Sonoma 14.4.

J

Joseph388956606r6n

Participant

This issue just started for me on July 28 2024. i am running Sonoma 14.5

Souvik Sadhu

Community Manager

Hi @Joseph388956606r6n,

Hope you are doing well. Sorry for your experience with Acrobat!

Would you mind sharing a few more pieces of information for further investigation:

1. A sample file where you see this;

2. A screen recording of the issue.

Note: If the files have sensitive info, please share them privately.

[To send a private message, click on my profile picture followed by the blue "Send Message" button on the next page]

-Souvik

J

joe336683995s6v

Participant

Hello,

Thanks for your reply. Unfortunately, my company policy prohibits me from sharing files. Here is a screenshot of the issue.

garethgoneawol

Inspiring

This still isn't working and updated to 14.3 now

angelos1974AuthorCorrect answer

Inspiring

Turns out this was a glitch with Apple’s Sonoma 14.1.0.
once updated to Sonoma 14.1.1 the problem was fixed!

O

Olivia6C19

Participant

THANK YOU FOR THIS! I spent 2 hours with Adobe Support getting nowhere trying to solve why filtering comments stopped working. Finally found this thread and your answer, and lo and behold I updated to Sonoma 14.1 and it now works again. THANK YOU!!

M

marcif8675309

Participating Frequently

I'm running Sonoma 14.1 and this is still broken for me. And making my work life miserable as I work through client comments. Argh.

angelos1974Author

Inspiring

Why is Adobe asleep at the wheel?
People have been complaining about this issue for several montha and they are not responding to it.

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