Adobe Acrobat freezes every time I request e-signatures

Forum|Forum|1 year ago
May 29, 2024
3 replies
715 views

Hi there,

Everytime I request e-signatures for a pdf the application freezes prohibiting me from sending business critical information to my customers to easily e-sign.

Once I've entered the recipient's email address and click 'specify where to sign', the gets stuck on the 'uploading' screen and the whole programme crashes, I have to force quit the application in order to navigate away from the uploading screen. Attached below for reference.

I'm using version 2024.002.20759
I've tried this on web as well and get the error message 'something went wrong'
I've tried with multiple documents, email addresses

Please could you assist?

Bug

This topic has been closed for replies.

C

Chetan23677088sx52

Community Manager

Hi @LTT32

Apologies for the problem. can you please share us the logs so that we can look into the issue

Steps

Close Acrobat
Download and run Diagnostics utility https://helpx.adobe.com/acrobat/kb/acrobat-diagnostics.html
Select Start Diagnostics.
Now Open Acrobat and reproduce the issue.
Select Stop Monitoring, and share the log ID with us.

Thanks

Chetan

K

Kat32441662slx4

Participant

did u find a fix, we have tried everything

S

Sara38631457qoi7

Participant

We are experiencing the same error on some newly added Pro licenses. After adding the users' emails, when we click on "choose where to sign," the application hangs, similar to the picture provided. We have tried killing Adobe and restarting, as well as uninstalling and reinstalling the software. We have also run Windows updates, but the issue persists.