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Aaron325970471952
Participant
September 28, 2023
Question

Adobe Acrobat freezing when opening 20 page PDF. See error I am getting...

  • September 28, 2023
  • 1 reply
  • 517 views

Anything I can do to remedy this issue besides other articles I found on the internet? Thanks!

 

Description

A problem caused this program to stop interacting with Windows.

Faulting Application Path:            C:\Program Files\Adobe\Acrobat DC\Acrobat\Acrobat.exe

 

Problem signature

Problem Event Name:   AppHangB1

Application Name:          Acrobat.exe

Application Version:      23.6.20320.0

Application Timestamp:               64f8fdd7

Hang Signature:               8b20

Hang Type:         134217728

OS Version:        10.0.22621.2.0.0.256.48

Locale ID:            1033

Additional Hang Signature 1:      8b2055e1fadd1ad37e4924afef85c45f

Additional Hang Signature 2:      a9b2

Additional Hang Signature 3:      a9b2fb5fff3bbcb792a94e27eb7ca74d

Additional Hang Signature 4:      8b20

Additional Hang Signature 5:      8b2055e1fadd1ad37e4924afef85c45f

Additional Hang Signature 6:      a9b2

Additional Hang Signature 7:      a9b2fb5fff3bbcb792a94e27eb7ca74d

 

Extra information about the problem

Bucket ID:           fbd6db9a6f8ed77caa72a9974f607306 (1905772059668017926)

    This topic has been closed for replies.

    1 reply

    Amal.
    Amal.
    Legend
    September 29, 2023

    Hi @Aaron325970471952 

     

    Hope you are doing well and thanks for reaching out and reporting the issue. Can you help us with some more info regarding this issue : 

     

    We will need the crash logs from your machine to analyze the issue. Please follow the below to generate the crash logs: Press 'Start' key and search for 'cmd'. Launch the Command Prompt in admin i.e. 'Run as Administrator' mode. Run these four commands in a one-by-one manner:

     

    REG ADD "HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\Windows Error Reporting\LocalDumps"

    REG ADD "HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\Windows Error Reporting\LocalDumps" /v DumpFolder /t REG_EXPAND_SZ /d "%LOCALAPPDATA%\CrashDumps"

    REG ADD "HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\Windows Error Reporting\LocalDumps" /v DumpCount /t REG_DWORD /d 0x00000040

    REG ADD "HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\Windows Error Reporting\LocalDumps" /v DumpType /t REG_DWORD /d 0x00000002

     

    Retry the scenario where Acrobat crashes. Press Win+R and type "%LOCALAPPDATA%\CrashDumps" and press Enter You will see .dmp file generated file recently. Please share that dump with us. Note it will be a large file. You may upload the logs to any cloud storage, generate the link and share that link with us for further investigation.

     

    ~Amal

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