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Brian3257539513ac
Participant
June 22, 2026
Answered

Adobe Acrobat is crashing when I use e-sign on the app

  • June 22, 2026
  • 2 replies
  • 42 views

Hello,

I have an Adobe Acrobat Pro subscription and I typically use it through the desktop app on PC. I routinely use the request E-signatures tool to sign contracts with clients and have never had any problems until today. Today when I use the e-signature and begin to type in the recipient’s email address, suddenly the program goes inactive and all I can see/access is a vertical toolbar. It’s very strange. The only solution to even close the program at that point is to restart. I have tried restarts, uninstalling/reinstalling, removing caches, selecting the legacy version of e-sigs (per troubleshooting). Nothing solves the issue. Can anyone help? 

    Correct answer Anand Sri Bhattacharya

    Hello ​@Brian3257539513ac 

     

    I hope you are doing well, and thanks for your patience and cooperation.

     

    Could you please install the latest build of Acrobat version from Menu > Help > Check for updates 26.001.21691, Planned update, Jun 25, 2026. Restart the machine, and check the app performance.

     

    Let us know if you experience any issues.

    Regards,

    Anand Sri.

    2 replies

    Anand Sri Bhattacharya
    Community Manager
    Anand Sri BhattacharyaCommunity ManagerCorrect answer
    Community Manager
    June 26, 2026

    Hello ​@Brian3257539513ac 

     

    I hope you are doing well, and thanks for your patience and cooperation.

     

    Could you please install the latest build of Acrobat version from Menu > Help > Check for updates 26.001.21691, Planned update, Jun 25, 2026. Restart the machine, and check the app performance.

     

    Let us know if you experience any issues.

    Regards,

    Anand Sri.

    T
    Community Manager
    Tariq Ahmad DarCommunity Manager
    Community Manager
    June 23, 2026

    Hello ​@Brian3257539513ac,

    Sorry about the trouble, and thanks for reaching out.
    Please check this discussion:

    , and I see this is a similar issue you are experiencing, given what you have described.


    Let us try the following registry workaround:

    • Launch Registry editor
    • go to this key: [HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Adobe\Adobe Acrobat\DC\FeatureLockDown]
    • Set value : "bDisableNativeWebviews"=dword:00000001

    Let us know how it works


    ~Tariq

    B
    Brian3257539513acAuthor
    Participant
    June 23, 2026

    Thank you for your reply. Looking at the screenshot from the other user I can confirm this is the exact problem I am having. However, I tried following your suggestion in the registry editor and it did not work. In the folder where I can set the value to what you suggested, I do see two other entries listed. Do I need to delete those in order for this to work? When I go to delete them I see a prompt that tells me if I delete them I may cause “system instability” so I don’t want to delete them unless I need to.

    What else could this problem be? 

    Meenakshi0101
    Community Manager
    Meenakshi0101Community Manager
    Community Manager
    June 23, 2026

    Hi Brian3257539513ac,

     

    Thank you for the information.

     

    You do not need to delete the entries that are already listed. As mentioned, the suggested value does not work. This is a known issue, and changing the registry was a workaround that helped some users. The team is currently working on a fix, and we will update you once it is available.

     

    We appreciate your patience.

     

    Thanks,

    Meenakshi

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