Adobe acrobat is not working in creative cloude

To be able to help you, we need to know two things:

1. What program, if any, does open PDFs on your system?

2. What system are you using to open PDFs? Mac? Windows PC? iPad? Android phone?

Answers to these questions will help us better understand your issue and how best to get you up and running. If you can let us know answers to the questions above, it'll greatly help us help you.

Randy 

Hello @nikitags02

I hope you are doing well, and thank you for reaching out.

We have checked and verified your Adobe ID (email) that you used to log in to this community platform and found that it is associated with both an Enterprise and a Personal account. We also see that you have an active Creative Cloud Pro license/subscription on your Individual Adobe account and a Team membership. To check these details, you can log in to your Adobe account and verify them. 

Are you receiving any error messages when you attempt to open PDFs in Acrobat? Which operating system are you using, Mac or Windows, and what version do you have? First, please close all Adobe applications, including the Creative Cloud desktop app if it's installed. Next, open Acrobat, and sign out by navigating to the Menu (for Windows) or Acrobat (for Mac) > Help > Sign Out. After that, restart your computer. Once your machine has rebooted, locate the Acrobat icon, right-click it, and select "Run as Administrator." Sign in, and then select 'Personal account' during the login process.

Finally, try opening the PDF files by either going to the Menu in the Acrobat app and selecting "Open" or by double-clicking on the PDF file directly.

You can also try the suggestions from this help article: Why can't I open a PDF?

Let us know how it goes.

Thanks,

Anand Sri | Acrobat Community Team

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