Adobe Acrobat is opening blank/phantom windows

Question

Hello,

I am having an issue where Acrobat is opening (seemingly randomly) blank windows that are not closeable through task manager, or by navigating the windows UI. I realize the icon next to the phantom windows is teams, but even force closing teams does not resolve this.

Has anyone else experienced this?phatom windows

Tariq Dar · Answer

Hi @Mordechai_2469,

Thank you for reaching out, and I apologize for the trouble you experienced.
We have a known issue with phantom icons in the taskbar; however, that occurs when the user attempts to open files in new tabs on a secondary monitor. And the user gets the Acrobat icon rather Teams icon.

Let's try the following, and let us know how it works.

- Ensure Acrobat is updated. To check for updates, launch Acrobat > Help > Check For Updates.

- Restart the machine > First thing, try Acrobat and check Teams is closed.
- If you have a multi-monitor setup, try disconnecting for testing purposes and check if that fixes the issue.

Let us know how it works. If the issue is still reproducible, help us with the following:

Acrobat version installed: https://adobe.ly/3PQQ7nE
OS name and version.
Screen recording showing the problem.

Best regards,
Tariq | Adobe Community Team

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.

Scanning file for viruses.

This file cannot be downloaded