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Christina34700745dw9w
Participant
October 3, 2024
Question

Adobe Acrobat keeps crashing

  • October 3, 2024
  • 3 replies
  • 2017 views

I heavily rely on Adobe Acrobat (64-bit) for my work, but it keeps crashing. I'm using version 24.003.20112 Please help!

    This topic has been closed for replies.

    3 replies

    A
    Adobe Employee
    Aakash Deep
    Adobe Employee
    November 28, 2024

    Hi @Christina34700745dw9w ,

    Could you please share the dump files with us for further investigation?

    Refer: https://helpx.adobe.com/acrobat/kb/collect-logs-crash-freeze.html

     

     

    Thanks

    Aakash

    C
    Christina34700745dw9wAuthor
    Participant
    November 28, 2024

    Hi Aakash,

    I'm away from work for another week. I will do this once I get back.

    Thanks,

    Christina

    C
    Community Manager
    Chetan23677088sx52Community Manager
    Community Manager
    October 7, 2024

    Hi @Christina34700745dw9w 

    Apologies for the problem. can you please share us the logs so that we can look into the issue

    Steps

    1. Close Acrobat
    2. Download and run Diagnostics utility https://helpx.adobe.com/acrobat/kb/acrobat-diagnostics.html
    3. Select Start Diagnostics.
    4. Now Open Acrobat and reproduce the issue.
    5. Select Stop Monitoring, and share the log ID with us.

     

    Thanks

    Chetan

    C
    Christina34700745dw9wAuthor
    Participant
    October 11, 2024

    Hi Chetan, log ID is 5f0971ae-8abe-42b9-a43b-831a1ff29bcd

    Thanks

    Christina

    C
    Community Manager
    Chetan23677088sx52Community Manager
    Community Manager
    October 11, 2024

    Thanks @Christina34700745dw9w  for sharing. i will get back you once i have an update
    regards,

    Chetan

    A
    Allan231799890vpb
    Participant
    October 3, 2024

    I am having the same issue with Adobe Acrobat 24.3.20112.0 I have uninstalled, reinstalled and still have the same issue. It has only started occuring after the latest update.

    C
    Community Manager
    Chetan23677088sx52Community Manager
    Community Manager
    October 7, 2024

    Hi @Allan231799890vpb 

    Apologies for the problem. can you please share us the logs so that we can look into the issue

    Steps

    1. Close Acrobat
    2. Download and run Diagnostics utility https://helpx.adobe.com/acrobat/kb/acrobat-diagnostics.html
    3. Select Start Diagnostics.
    4. Now Open Acrobat and reproduce the issue.
    5. Select Stop Monitoring, and share the log ID with us.

     

    Thanks

    Chetan

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