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H
Hang Chi
Participant
February 7, 2024
Question

Adobe Acrobat keeps crashing - Mac M2 Sonoma

  • February 7, 2024
  • 1 reply
  • 1160 views

The Acrobat would intermittently freeze, then I have to force quit from a terminal. 

 

Newest version of Acrobat 2023.008.20470 - tried delete/re-installed multiple times did not fix the issue. 

 

Also tried uncheck Page Display -> Smooth Text. 

 

Any ideas??

 

Thanks!

- Hang

This topic has been closed for replies.

1 reply

N
Norbertofh
Participant
April 10, 2024

I'm having the same issue, even with the latest version of the Acrobat Reader client.

 

Did you manage to solve this, @Hang Chi ?

    H
    Hang ChiAuthor
    Participant
    April 10, 2024

    Unfortunately no fix yet - still happening on an intermittent basis. 

    Amal.
    Community Manager
    Amal.Community Manager
    Community Manager
    April 11, 2024

    Hi @Hang Chi
     
    Hope you are doing well and sorry to hear that
     
    Is this an issue with a particular PDF file or with all the PDFs? Please try with a different PDF file and check. If the file is stored on a shared network/drive please download it to your computer locally and then try again.
     
    What is the version of the Acrobat DC you are using? To check the version go to Help > About Acrobat and make sure you have the recent version 24.01.20643 installed. Go to Help > Check for updates and reboot the computer once.
     
    Please try to reset the Acrobat preferences as described here https://adobe.ly/4aUsL9n
     
    You may also try to create a new test user profile with full admin rights or enable the root account in MAC https://adobe.ly/4ayBfTQ and try using the application there and check.
     
    If it still doesn't work, please remove the application using the Acrobat cleaner tool https://adobe.ly/4aSDTnc, reboot the computer and reinstall the application using the direct link https://adobe.ly/43TpjJM and see if that helps.

     

    Let us know how it goes.

     

    ~Amal

     

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