Adobe Acrobat keeps crashing, no way to send crash dumps to Adobe

Question

Hello, everyone!I have followed this guide in an attempt to identify the reason why Adobe Acrobat Pro keeps crashing on our company PCs:https://helpx.adobe.com/acrobat/kb/troubleshoot-acrobat-crashes.htmlIt clearly states "Note: If you don't see the crash report dialog box after a crash or freeze, collect crash dumps/logs, process dumps, spin report, and process samples for all Acrobat processes and send them to the Adobe Support team. "So I follow the link https://helpx.adobe.com/acrobat/kb/collect-logs-crash-freeze.html and I create the crash dumps.Now, I don't know where to send the files and the customer support representative in the chat refuses to send me an E-Mail to send the files.How do we proceed?THANKS!

AnonymousPuppy1990 · Accepted Answer

Removing the program "Adobe genuine software" solved the issue.

AnandSri · Answer

Hello,

I hope you're doing well, and we apologize for the delayed response and the trouble.

Please ensure you have the latest version of Acrobat installed on the machine: 24.005.20xxx Optional update, Jan 30, 2025. Check for any pending updates from the Menu > help > check for updates, install the updates, restart the app and the machine, and check.
For more information, see this: https://adobe.ly/4jKGHaX.

If the app continues to crash after the latest update, please collect fresh logs from the affected machine. You can either attach the logs directly here or upload them to a cloud storage service and share the link in this thread.

Thanks,

Anand Sri.

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