adobe acrobat no me deja guardar una copia certificada

Question

Hola buenas, tengo un problema es que despues de la actualizacion de adobe no puedo guardar pdf certificados ya que cada vez que lo intento me dice error al momento de cargar o cuando logra cargar lo que pasa es que se queda pegada la app y la tengo que cerrar ya que deja de funcionar

Meenakshi_Negi · Answer

Hi hector_9309,

Thank you for reaching out, and sorry about the trouble caused.

Please try to reinstall the application. In Acrobat, go to Menu > Help > Repair Installation. You may also try reinstalling the application to check if that helps.

Try reinstalling the application using the following steps:
-Remove the application and run the cleaner tool (https://adobe.ly/3Z368vr).
-Reboot the machine
-Install Adobe Acrobat from the following page: https://adobe.ly/3YXg1e7.

If the issue continues, please let me know whether it happens with a specific PDF. Could you share more information on how you are saving these PDF certificates?

Let us know how it goes.

Thanks,

Meenakshi

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