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heidiromano
Participant
January 12, 2020
Answered

Adobe Acrobat not installing

  • January 12, 2020
  • 2 replies
  • 4809 views

Hi, I have tried for the last few weeks to install a new Acrobat Reader.
First I could not open any PDF's, so I tried to install the new Acrobat version. Didnt work. I always get Installation Failed - Error code 136.
I uninstalled everything and have been trying to reinstall Acrobat Reader on my mac for the last couple of weeks, but no luck. Any suggestions? Thank you

 

    This topic has been closed for replies.
    Correct answer heidiromano

    If you're not able to follow through with the Adobe CC Cleaner Tool, and you're also unable to install the CC Desktop app see the following guidance:

     

    https://www.nickromero.com/completely-remove-adobe-from-your-mac-in-2-steps/

     

    Once you completely clean old traces of the software you've uninstalled previously, download and install the full offline installer version of Adobe Acrobat from here:   https://helpx.adobe.com/acrobat/kb/acrobat-dc-downloads.html  Use this method as a workaround if you've been trying to install Acrobat from this link first:   https://helpx.adobe.com/download-install/kb/acrobat-downloads.html

     


    Thanks kindly for your help ls_rbls.

    This didnt work, but I found an old Acrobat Distiller Folder hidden on my computer and after deleting that it finnaly worked - hurray.

     

    2 replies

    H
    heidiromanoAuthor
    Participant
    January 14, 2020

    Hi Amal,

    thank you for the suggestions.

    I could not run the Acrobat Cleaner Tool, as I had uninstalled Acrobat due to this problem and now my installations fail due to the Error code 136.

    Any other suggestions, as I really need to use Acrobat asap. Thank you

    ls_rbls
    Community Expert
    ls_rblsCommunity Expert
    Community Expert
    January 14, 2020

    MODIFIED REPLY

     

     

    ++ Adding to the discussion,

     

    In which operating system is this happening? an which version of Acrobat?reader are you using?

     

    See if you can install Acrobat by installing and using the Adobe Creative Cloud Desktop App instead:

    https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html

    H
    heidiromanoAuthor
    Participant
    January 14, 2020

    Apple Mac - operating system 10.14.6

    I am trying to donload and install the Creative Cloud Acrobat DC for desktop

     

    Amal.
    Community Manager
    Amal.Community Manager
    Community Manager
    January 13, 2020

    Hi Heidiromano,

     

    We are sorry for the trouble and the experience. As described above the application fails to install with error code 136

     

    Please try the following steps and see if that works for you.

     

     

    Let us know how it goes.

     

    Regards

    Amal

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