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Participant
July 17, 2023
Question

Adobe Acrobat not installing, no error msg appears

  • July 17, 2023
  • 1 reply
  • 244 views

Im running a Mac Book Pro, Big Sur OS. I can download Adobe Acrobat, but when I "double click the folder to install" nothing happens. No error msg, nothing. What do you suggest, and thank you in advance

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1 reply

AkanchhaS8194121
Legend
July 17, 2023

Hi @tao_de_la_rondaddy 

 

Sorry to hear about the trouble caused.

Please try the following steps and see if that helps:

Reboot your computer.

Once done, just run this cleaner tool to clear the old traces (if any) https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/cleaner.html

Then try installing Acrobat from this link : 

https://helpx.adobe.com/acrobat/kb/acrobat-dc-downloads.html

 

Let us know if it still doesn't work.

 

Thanks,

Akanchha