Participant

Answered

Adobe Acrobat not opening browser for sign in

Forum|Forum|2 years ago
March 18, 2023
3 replies
29680 views

I am trying to log into my adobe account on adobe acrobat on windows 10, my account is linked to my gmail account, when i click on sign in with gmail a message comes up saying "we have opneed another browser to authenticate sign in" or something along this line. However there is no open browser for me to sign in, what do i do? Thanks

Standards and accessibility

Correct answer Chung-Ying36277338uozb

I had the same issue. It showed this screen and closed right away. I use adobe clean and reinstall acrobat by using the link you providered but still showed the same thing.

However, if I open photoshop, the browser can bring me to the log in page. Then I can log in my account and I can open the Acrobat without any log in page.

T

Trash5CAE

Participant

Just change your default browser(if it is set to chrome, then change it to edge), then kill all the craetive cloud processes in task manager, then restart creative cloud and check if it opens.

C

charles_4228

Participant

Ahh, yes the hall mark of a great enterprise product, poor browser performance and compatability . As much as I hate microsoft 365, even the web sign in for microsoft works 100% of the time.

AnandSri

Community Manager

Hello @charles_4228

I hope you are doing well, and we are sorry for the trouble and for the delayed response.

Are you still experiencing the issue? Could you please share more details? Are you on a Mac or Windows machine, and what is the version? Please ensure you have the latest version of Acrobat installed on the machine: 25.001.20531 (Win) | 25.001.20529 (Mac), planned update June 10, 2025.
Check for any pending updates from the Menu > help > check for updates, install the updates, restart the app and the machine, and try again.

Clear Acrobat’s Web Cache: Close Acrobat, navigate to: C:\Users\<YourUsername>\AppData\Local\Adobe\Acrobat\DC\WebCache
Delete the contents of this folder. Reopen Acrobat and try signing in again.

Run Acrobat as Administrator. Right-click the Acrobat shortcut. Select Run as administrator. Try signing in again—this can help if Windows is blocking the browser pop-up.

Let us know if you still experience any issues.

Thanks,

Anand Sri.

S

ShahanaBeevi

Participant

Hi , if Adobe Creative Cloud application is already installed on the computer, please sign in to it directly and launch Acrobat from it.

D

default2hq86nitu9a7

Participant

I have the same problem. I have the most up to date DC installed and Creative cloud. And I opened Acrobat from Creative Cloud. And it still cannot open the browser and just closes Acrobat.

Abambo

Community Expert

I have the same problem.

By @default2hq86nitu9a7

It looks that you have a different problem as according to your description, you are signed in. Can you open other programs of your subscription?

ABAMBO | Hard- and Software Engineer | Photographer

Amal.

Community Manager

Hi @Inuka289387233uww

Hope you are doing well and sorry to hear that.

Have you started experiencing this issue recently? What is the version of the Acrobat DC you are using? To check the version go to Help > About Acrobat and make sure you have the recent version 23.01.2006x installed. Go to Help > Check for updates and reboot the computer once.

Please refer to the section Browser won't open when you try to sign in from an Adobe app in the help page https://helpx.adobe.com/x-productkb/global/resolve-social-sign-in-errors.html and see if that works for you.

Let us know how it goes.

Regards

Amal

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