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C
Creneau
Participant
May 22, 2023
Answered

Adobe acrobat not opening multiple files at once on Macbook Pro (Intel) Ventura

  • May 22, 2023
  • 3 replies
  • 1723 views

Hi,

 

We support an end-user that has the issue that when she tries to open multiple pdf's she isn't able to.

The issue is temporarely solved by re-installing creative cloud and Adobe acrobat but only for a few days.

I have also already ran the adobe cleaner on the machine and performed the latest Ventura updates.

Anybody else having this issue or has a solution?

    This topic has been closed for replies.
    Correct answer Amal.

    Hi @Creneau 

     

    ++ Adding to the discussion

     

    As described the issue is temporarily solved by re-installing creative cloud and Adobe acrobat, please try to remove the application using the Acrobat cleaner tool https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/cleaner.html , reboot the computer once and reinstall the application using the direct link https://helpx.adobe.com/acrobat/kb/acrobat-dc-downloads.html and see if that works.

     

    Regards

    Amal

     

    3 replies

    Amal.
    Amal.Correct answer
    Legend
    May 23, 2023

    Hi @Creneau 

     

    ++ Adding to the discussion

     

    As described the issue is temporarily solved by re-installing creative cloud and Adobe acrobat, please try to remove the application using the Acrobat cleaner tool https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/cleaner.html , reboot the computer once and reinstall the application using the direct link https://helpx.adobe.com/acrobat/kb/acrobat-dc-downloads.html and see if that works.

     

    Regards

    Amal

     

    C
    CreneauAuthor
    Participant
    May 30, 2023

    Thank you for the addition.

    Performed the steps you proposed so now we have to wait and see if it stays away.

    try67
    Community Expert
    try67Community Expert
    Community Expert
    May 22, 2023

    Quite a few missing details here... Please answer the following:

    - What's their exact version of Acrobat (look under Help - About, not "the latest", please)?

    - How exactly are they trying to open multiple files? From the Finder? From within the application?

    - What exactly happens when they try to open multiple files? Does it open some of them? None at all? Is there an error message? If so, what does it say?

    C
    CreneauAuthor
    Participant
    May 30, 2023

    Sorry for the late reply but I was waiting for end-user input.

     

    - What's their exact version of Acrobat (look under Help - About, not "the latest", please)?

    Version is 2023.001.20177

    - How exactly are they trying to open multiple files? From the Finder? From within the application?

    From the finder

    - What exactly happens when they try to open multiple files? Does it open some of them? None at all? Is there an error message? If so, what does it say?

    No error message at all, it just doesn't open more than one file

     

    Just one more addition to this thread and that this Adobe Acrobat Pro and not the Standard one.

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    May 22, 2023

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