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I
Izzyc14
Participant
April 15, 2020
Question

Adobe acrobat not working

  • April 15, 2020
  • 2 replies
  • 752 views

It won't even let me access pdf , I'm on windows 10. Every time I click on it I get the message almost immediately "Adobe Acrobat has stopped working - problem caused the program to stop working correctly. Windows will close the program and notify you if a solution is available." Sad thing is my computer is updated to the newest version. I've tried shutting down, uninstalling but nothing works. I'm getting really frustrated , why is this happening?!

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2 replies

John T Smith
Community Expert
John T SmithCommunity Expert
Community Expert
April 15, 2020

Two ideas that MAY work to install and/or run old programs in Windows 10
-RIGHT click the program icon or EXE and select a compatibility mode in the pop up option window
-and/or select Run as Administrator to assign FULL Windows permissions
-also https://helpx.adobe.com/x-productkb/global/create-local-administrator-account-windows.html

T
Test Screen Name
Legend
April 15, 2020

What version of Adobe Acrobat exactly? (Not "latest" please)

I
Izzyc14Author
Participant
April 15, 2020

Adobe Acrobat X Pro.

T
Test Screen Name
Legend
April 15, 2020

Ah, very old but some people find it was already fixed in 10.1.16. https://www.adobe.com/devnet-docs/acrobatetk/tools/ReleaseNotes/10/10.1.16.html There will be no further fixes and you’ve been lucky it worked this long since it wasn’t made for Windows 10. 

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