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I
ieva_9488
Participant
November 19, 2024
Question

Adobe Acrobat - Opening PDF returns error - NOT RESPONDING

  • November 19, 2024
  • 1 reply
  • 401 views

I am using adobe acrobat for opening work documents but currently I am leaning towards completely deleting the application. For the past two months the issue with opening a simple PDF files has been growing. I have tried all kinds of tips of changing the security (enhanced) preference to uninstalling and installing the application. 

 

It takes more than 2 minutes to just open the document before I can start going through a 10-page document. It is ridiculous and a huge time waste. I noticed there was a "bug fix" but it has not resolved the issue. In the past 6month the issue was for 5-10sec maybe which was a big downside but I could work with that. If I am not wrong the introduction of AI tool has seriously slowed down the loading speed of files. 

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1 reply

I
ieva_9488Author
Participant
November 19, 2024

In comparison: Opening the same file with any other application takes below 1-2sec. The 2 min of Adobe Acrobat Reader performace was timed without rushing ( 10-20sec after I actually pressed Open Document) since in practice it takes more time to open a PDF than for a coffee machine to brew a coffee and warm up the milk for cappucino. 

R
Adobe Employee
ravinderg62643219
Adobe Employee
December 13, 2024

Hi @ieva_9488 

 

Apologies for the problem. Could you please share us the logs so that we can look into the issue

Steps

Close Acrobat
Download and run Diagnostics utility https://helpx.adobe.com/acrobat/kb/acrobat-diagnostics.html
Select Start Diagnostics.
Now Open Acrobat and reproduce the issue.
Select Stop Monitoring, and share the log ID with us.

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