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gerdw90361233
gerdw90361233
Participant
May 4, 2022
Question

Adobe Acrobat Preflight Droplet - PDF could not be opened

  • May 4, 2022
  • 3 replies
  • 1437 views

Hi there, 

 

I'm trying to create a preflight droplet for my workflow. I've created a ustomized profile with all parameters that I would want to have analyized and created a droplet from that.

 

Problem is, with whatever droplet settings I always recieve the error "PDF could not be opened" after dropping a PDF on the droplet. I've treied various PDFs with different export settings and everything the droplet settings offer (create alias, move file..)

 

Just one time a PDF worked, meaning, a report file would be created and saved and the errors and warnings would be highlighted in the report file. Than I tried another PDF, which couldn't be opened and after that, the first file that WORKED wouldn't work.

 

I'm a bit desperate. It's been some time since I've worked with droplets and I don't remember to have had done any magic to make it work.

 

Any solutions or ideas what the issue is with the files not opening?

This topic has been closed for replies.

3 replies

PaperworkRules
PaperworkRules
Participant
March 28, 2024

Hi this is the way i got the droplets to work.

Seems if i control click now to open droplet, first time doesnt work, second or third control click attempt to open does, then I press capture then OK, then cancel the process (save at this point destroys the droplet so don't save) then use the droplet, it works, this method is working 100% for me now.

J
James@DSI
Participant
September 9, 2022

Luke's advice worked. Not sure why. Export and reimport the profile. Recreate the droplet. Worked.

 

Luke Jennings3
Community Expert
Luke Jennings3Community Expert
Community Expert
May 4, 2022

I'll throw out some guesses;

Try recreating your success folder.

Try exporting your preflight profile to your desktop, then re-import it back into Acrobat with a new name, re-make your droplet & success folder.

Try turning off the Acrobat enhanced security preference.

If you are using a Mac, under System preferences> Security & Privacy> Privacy> Files and folders> allow Acrobat access to your success folder location.

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