Adobe Acrobat Pro 11 deactivate

Question

I am retired and have been using Acrobte 11 Pro  for years but I had to replace the motherboard of my computer now I can deactivate  product to be abl to us it. This serves my needs and am notm willing to get a ne version when it used only for PDF function on a computer at home. Any help ot there

try67 · Accepted Answer

Your question is not very clear, I'm afraid. Are you having issue deactivating the product, or activating it?

If the latter, you'll need to contact Adobe Support and ask them to do an activation count reset on your license.

The former can't be done if you don't have access to the computer any longer.

palaupete · Answer

Hello,

Just went through a very frustrating series of chats with Adobe Tech Support. Similar issue, motherboard replace and get the need to deactivate on another device. However, my Adobe Account shows that I do not have Acrobat XI Pro activated on any devices?? They gave me the party line that XI is nolonger supported, but this is not a product support issue, but a CRM softeware issue. Any thoughts on how to resolve?

Regards,

Robert

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