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sageh31112909
Participant
February 20, 2020
Question

Adobe Acrobat Pro

  • February 20, 2020
  • 3 replies
  • 666 views

My Adobe Acrobat Pro (CS4) keeps crashing everytime I try to work on a PDF file. It crashes after about 5 seconds. I am running the application on a Mac, Version 10.14.6
I was wondering if their is some type of update for this version or what? I don't want to have to purchase an upgrade for it.

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3 replies

JR Boulay
Community Expert
JR BoulayCommunity Expert
Community Expert
February 20, 2020

Your Acrobat needs an update to its latest version.

You can use the Acrobat's Help menu : Check Updates

Or :  https://supportdownloads.adobe.com/product.jsp?product=1&platform=Macintosh

Acrobate du PDF, InDesigner et Photoshopographe
    S
    sageh31112909Author
    Participant
    February 20, 2020

    Thank you! Checking on it now:)

    T
    Test Screen Name
    Legend
    February 20, 2020

    It is very old, but updating Acrobat to the final free update for 10.x, 10.1.16 has helped some people with this issue. See the last part of https://helpx.adobe.com/uk/acrobat/kb/install-updates-reader-acrobat.html for links. You can expect to need an upgrade soon though, and ALL OLD APPS ARE OBSOLETE IN CATALINA (just in case you hadn't heard).

      S
      sageh31112909Author
      Participant
      February 20, 2020

      Thank you so much! I'll check out those updates right now. Crossing my fingers this helps the issue, but if not thanks anyways:)

      AkanchhaS8194121
      AkanchhaS8194121
      Legend
      February 20, 2020

      Hey there,

       

      The Creative Suite version you are referring above is CS4 and you are working on Mac OS Version 10.14.6 which isn't latest but neither too old like CS4.

       

      CS4 is a very old creative suite which has now been discontinued. Its products hasn't been tested on latest OS (Mac and Windows). There's a high possibility your application (Acrobat) would not work on Mac Mojave.

      https://helpx.adobe.com/in/support/programs/adobe-support-policies-supported-product-versions.html#Gold

      Sorry to say, update wont help here. To make it work, you have to go for an upgrade.

       

      Thanks,

      Akanchha

        S
        sageh31112909Author
        Participant
        February 20, 2020

        Thank you so much for your help!

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