Adobe Acrobat Pro

Question

I currently pay a subscription with Adobe, things have been working great up until I believe this week when there might have been an update, I do not know for sure all I know is the the Adobe icon had moved on my desktop to a different place.

Ever since then I have been unable to open a PDF document, when it does open it stays open for about 5 seconds and immediately closes.

I'm no longer able to print the PDF documents because the Print option is not in the PDF menu, when I upload the PDF document into the Adobe site, I get a message:

"Please download the file and print using Adobe Acrobat Reader."

And the whole thing repeats itself with nothing happening.

All my saved work PDF files open for 5 seconds and close, I have also discovered that PDF documents I have created and emailed to clients are useless as they can't read them.

I would appreciate any help as I'm not sure what's going on, thank you for your time and consideration.

regards,

Sarah

Meenakshi_Negi · Accepted Answer

Hi S Y26147792cmu0,

Thank you for reaching out.

Please try repairing the application installation. In Acrobat, go to the Help menu > Repair Installation (Only Windows).

Try rebooting the machine and checking if that makes any difference.

If the issue still occurs, you may try removing the application and running the cleaner tool (https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/cleaner.html).

Reboot the machine and reinstall Acrobat from the following page: https://helpx.adobe.com/acrobat/kb/acrobat-dc-downloads.html.

If the above steps do not make any difference, share the Acrobat version number. You may use the steps suggested on the following help page: https://helpx.adobe.com/acrobat/kb/identify-product-version.html.

Thanks,

Meenakshi

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