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Brett Gavin
Participant
May 1, 2018
Answered

Adobe Acrobat Pro 2017 [Have perpetual license but says trial period has expired]

  • May 1, 2018
  • 2 replies
  • 4012 views

I have been running Acrobat Pro 2017 on my company computer successfully since September 2017 after purchasing a perpetual license.

For some reason, I am receiving a message this week suggesting my trial period has expired and the Adobe Pro tools are disabled.

I made no changes to my system before the error started.  I have confirmed my Serial Number with Adobe and uninstalled/reinstalled the program confirmed as the correct download by Adobe without resolving the issue.

Any help getting this sorted would be much appreciated?

**It may be worth noting: I also have 20 Adobe Sign subscriptions under my Adobe ID from September 2017 - September 2018.**

This topic has been closed for replies.
Correct answer Brett Gavin

My issue was resolved by contacting Adobe support via phone.  The consultant took control of my screen and removed/edited some Adobe files to resolve the issue.

2 replies

B
Brett GavinAuthorCorrect answer
Participant
May 1, 2018

My issue was resolved by contacting Adobe support via phone.  The consultant took control of my screen and removed/edited some Adobe files to resolve the issue.

admin1843
admin1843
Participant
November 19, 2019

I have the same issue on multiple computers, what exactly was deleted and edited.

T
Test Screen Name
Legend
May 1, 2018

Please check the version you have (like 2016.123.09876), What is it?

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