Adobe Acrobat Pro 2017 on Catalina stuck on loop after sign in

Question

Installed Adobe Acrobat Pro 2017 for the first time on newer iMac OS Catalina 10.15.1

When launching for the first time, prompted to sign-in, user signs in with adobe account and it gets stuck in a constant loop. After forcing to quit, I get the below and attached error.

Tried a couple posted solutions with no luck and also uninstalled/installed.

Any help would be appreciated.

Process: AcroLicApp [671]

Path: /Library/Application Support/Adobe/*/AcroLicApp.app/Contents/MacOS/AcroLicApp

Identifier: com.adobe.AcroLicApp

Version: 17.011.30158 (17.011.30158)

Code Type: X86-64 (Native)

Parent Process: ??? [1]

User ID: 503

Date/Time: 2020-02-12 10:15:24.646 -0600

OS Version: Mac OS X 10.15.1 (19B88)

Report Version: 12

Anonymous UUID: 52C44972-9AC3-73E0-C35D-B013985D1F40

Time Awake Since Boot: 120 seconds

System Integrity Protection: enabled

Crashed Thread: 0 Dispatch queue: com.apple.main-thread

Exception Type: EXC_BAD_ACCESS (SIGSEGV)

Exception Codes: EXC_I386_GPFLT

Exception Note: EXC_CORPSE_NOTIFY

Termination Signal: Segmentation fault: 11

Termination Reason: Namespace SIGNAL, Code 0xb

Terminating Process: exc handler [671]

Application Specific Information:

Performing @selector(acceptButtonClicked:) from sender NSButton 0x7fb692c4be30

Thread 0 Crashed:: Dispatch queue: com.apple.main-thread

0 adobe_prtk_lib.dylib 0x000000010ead4bb1 0x10e91d000 + 1801137

1 adobe_prtk_lib.dylib 0x000000010ead6984 0x10e91d000 + 1808772

2 adobe_prtk_lib.dylib 0x000000010ea75be5 0x10e91d000 + 1412069

3 adobe_prtk_lib.dylib 0x000000010e91ef4b 0x10e91d000 + 8011

4 com.adobe.AcroLicApp 0x000000010b13c22e AcroLicPRTKLib::SetEula(char const*, char const*) + 30

5 com.apple.AppKit 0x00007fff373638d4 -[NSApplication(NSResponder) sendAction:to:from:] + 299

6 com.apple.AppKit 0x00007fff373c3084 -[NSControl sendAction:to:] + 86

7 com.apple.AppKit 0x00007fff373c2fb6 __26-[NSCell _sendActionFrom:]_block_invoke + 136

8 com.apple.AppKit 0x00007fff373c2eb8 -[NSCell _sendActionFrom:] + 171

9 com.apple.AppKit 0x00007fff373eb423 -[NSButtonCell _sendActionFrom:] + 96

10 com.apple.AppKit 0x00007fff3775839c NSControlTrackMouse + 1745

11 com.apple.AppKit 0x00007fff373c18d4 -[NSCell trackMouse:inRect:ofView:untilMouseUp:] + 130

12 com.apple.AppKit 0x00007fff373eb18c -[NSButtonCell trackMouse:inRect:ofView:untilMouseUp:] + 691

13 com.apple.AppKit 0x00007fff373c0b6b -[NSControl mouseDown:] + 748

14 com.apple.AppKit 0x00007fff372b35e9 -[NSWindow(NSEventRouting) _handleMouseDownEvent:isDelayedEvent:] + 4907

15 com.apple.AppKit 0x00007fff371f6eb0 -[NSWindow(NSEventRouting) _reallySendEvent:isDelayedEvent:] + 2612

16 com.apple.AppKit 0x00007fff371f623d -[NSWindow(NSEventRouting) sendEvent:] + 349

17 com.apple.AppKit 0x00007fff370ba45c -[NSApplication(NSEvent) sendEvent:] + 352

18 com.apple.AppKit 0x00007fff370a9da7 -[NSApplication run] + 707

19 com.apple.AppKit 0x00007fff3709b95d NSApplicationMain + 777

20 com.adobe.AcroLicApp 0x000000010b16df20 main + 736

21 libdyld.dylib 0x00007fff711e52e5 start + 1

Thread 1:

0 libsystem_pthread.dylib 0x00007fff713ee56c start_wqthread + 0

Thread 2:

0 libsystem_pthread.dylib 0x00007fff713ee56c start_wqthread + 0

Thread 3:: com.apple.NSEventThread

0 libsystem_kernel.dylib 0x00007fff7132e166 mach_msg_trap + 10

1 libsystem_kernel.dylib 0x00007fff7132e6cc mach_msg + 60

2 com.apple.CoreFoundation 0x00007fff39ea536b __CFRunLoopServiceMachPort + 322

3 com.apple.CoreFoundation 0x00007fff39ea4907 __CFRunLoopRun + 1695

4 com.apple.CoreFoundation 0x00007fff39ea3fe3 CFRunLoopRunSpecific + 499

5 com.apple.AppKit 0x00007fff370b7dba _NSEventThread + 132

6 libsystem_pthread.dylib 0x00007fff713f1d36 _pthread_start + 125

7 libsystem_pthread.dylib 0x00007fff713ee58f thread_start + 15

Thread 4:

0 libsystem_pthread.dylib 0x00007fff713ee56c start_wqthread + 0

Thread 5:: com.apple.NSURLConnectionLoader

0 libsystem_kernel.dylib 0x00007fff7132e166 mach_msg_trap + 10

1 libsystem_kernel.dylib 0x00007fff7132e6cc mach_msg + 60

2 com.apple.CoreFoundation 0x00007fff39ea536b __CFRunLoopServiceMachPort + 322

3 com.apple.CoreFoundation 0x00007fff39ea4907 __CFRunLoopRun + 1695

4 com.apple.CoreFoundation 0x00007fff39ea3fe3 CFRunLoopRunSpecific + 499

5 com.apple.CFNetwork 0x00007fff386713be 0x7fff3862b000 + 287678

6 com.apple.Foundation 0x00007fff3c53e932 __NSThread__start__ + 1064

7 libsystem_pthread.dylib 0x00007fff713f1d36 _pthread_start + 125

8 libsystem_pthread.dylib 0x00007fff713ee58f thread_start + 15

Thread 6:: com.apple.CFSocket.private

0 libsystem_kernel.dylib 0x00007fff713357e6 __select + 10

1 com.apple.CoreFoundation 0x00007fff39ed2a8a __CFSocketManager + 632

2 libsystem_pthread.dylib 0x00007fff713f1d36 _pthread_start + 125

3 libsystem_pthread.dylib 0x00007fff713ee58f thread_start + 15

Thread 7:: JavaScriptCore bmalloc scavenger

0 libsystem_kernel.dylib 0x00007fff71331916 __psynch_cvwait + 10

1 libsystem_pthread.dylib 0x00007fff713f2040 _pthread_cond_wait + 701

2 libc++.1.dylib 0x00007fff6e315941 std::__1::condition_variable::__do_timed_wait(std::__1::unique_lock<std::__1::mutex>&, std::__1::chrono::time_point<std::__1::chrono::system_clock, std::__1::chrono::duration<long long, std::__1::ratio<1l, 1000000000l> > >) + 93

3 com.apple.JavaScriptCore 0x00007fff3e5a7d26 bmalloc::Scavenger::threadRunLoop() + 774

4 com.apple.JavaScriptCore 0x00007fff3e5a76e9 bmalloc::Scavenger::threadEntryPoint(bmalloc::Scavenger*) + 9

5 com.apple.JavaScriptCore 0x00007fff3e5a9f07 void* std::__1::__thread_proxy<std::__1::tuple<std::__1::unique_ptr<std::__1::__thread_struct, std::__1::default_delete<std::__1::__thread_struct> >, void (*)(bmalloc::Scavenger*), bmalloc::Scavenger*> >(void*) + 39

6 libsystem_pthread.dylib 0x00007fff713f1d36 _pthread_start + 125

7 libsystem_pthread.dylib 0x00007fff713ee58f thread_start + 15

Thread 8:: com.apple.coreanimation.render-server

0 libsystem_kernel.dylib 0x00007fff7132e166 mach_msg_trap + 10

1 libsystem_kernel.dylib 0x00007fff7132e6cc mach_msg + 60

2 com.apple.QuartzCore 0x00007fff45741152 CA::Render::Server::server_thread(void*) + 974

3 com.apple.QuartzCore 0x00007fff45740d71 thread_fun(void*) + 25

4 libsystem_pthread.dylib 0x00007fff713f1d36 _pthread_start + 125

5 libsystem_pthread.dylib 0x00007fff713ee58f thread_start + 15

Thread 9:

0 libsystem_pthread.dylib 0x00007fff713ee56c start_wqthread + 0

Thread 10:

0 libsystem_pthread.dylib 0x00007fff713ee56c start_wqthread + 0

Thread 0 crashed with X86 Thread State (64-bit):

rax: 0xb000000000000000 rbx: 0x00007fb697000240 rcx: 0x0000000000000000 rdx: 0x00000000000fca30

rdi: 0x00007fb697000240 rsi: 0x00007fb697000000 rbp: 0x00007ffee4ac4a70 rsp: 0x00007ffee4ac4830

r8: 0x00007fb697000000 r9: 0x00007fb697000200 r10: 0x0000000000000000 r11: 0x000000000000000b

r12: 0x00007fb697000170 r13: 0x00007ffee4ac4af0 r14: 0x0000000000000008 r15: 0x00007fb697000060

rip: 0x000000010ead4bb1 rfl: 0x0000000000010202 cr2: 0x00007fb6970fc000

Logical CPU: 1

Error Code: 0x00000000

Trap Number: 13

Binary Images:

0x10b13a000 - 0x10b189fff +com.adobe.AcroLicApp (17.011.30158 - 17.011.30158) <A5028068-6B70-35AA-837D-81679D928EBA> /Library/Application Support/Adobe/*/AcroLicApp.app/Contents/MacOS/AcroLicApp

0x10e3b0000 - 0x10e3b3047 libobjc-trampolines.dylib (781) <6CF41A53-C75E-3AAA-9E47-E35C1EE56CE4> /usr/lib/libobjc-trampolines.dylib

0x10e91d000 - 0x10eb71fff +adobe_prtk_lib.dylib (11.0.0.27 - 11.0.0.27) <BF38FFD4-8C97-3553-919B-44A4933159CF> /Library/Application Support/Adobe/*/adobe_prtk_lib.dylib

0x10ebab000 - 0x10ee4cfe7 +adobe_oobelib.dylib (11.0.0.27 - 11.0.0.27) <1BA37F70-34C1-3FC8-BBD4-F040EA61B66B> /Library/Application Support/Adobe/*/adobe_oobelib.dylib

0x10f70d000 - 0x10f79db5f dyld (733.6) <DAFEA246-2F9A-3DCB-A37C-4246D4F92770> /usr/lib/dyld

0x110900000 - 0x1109c8fff com.apple.AMDRadeonX4000GLDriver (3.2.24 - 3.0.2) <52F3B7A4-3234-3EF8-81D0-50228066C8CA> /System/Library/Extensions/AMDRadeonX4000GLDriver.bundle/Contents/MacOS/AMDRadeonX4000GLDriver

0x7fff2e547000 - 0x7fff2e753ff7 com.apple.RawCamera.bundle (9.00.1 - 1310.23) <A0E1BB1F-4D68-3415-90E8-79ACA52791A8> /System/Library/CoreServices/RawCamera.bundle/Contents/MacOS/RawCamera

0x7fff2e756000 - 0x7fff2e876ff5 com.apple.AMDMTLBronzeDriver (3.2.24 - 3.0.2) <63C45CEB-4AD1-396E-90C5-9A09B90C2584> /System/Library/Extensions/AMDMTLBronzeDriver.bundle/Contents/MacOS/AMDMTLBronzeDriver

0x7fff2e877000 - 0x7fff2e8adff7 ATIRadeonX4000SCLib.dylib (3.2.24) <3DC8C112-6831-3B42-ADFA-C42C37B9F7DB> /System/Library/Extensions/AMDRadeonX4000GLDriver.bundle/Contents/MacOS/ATIRadeonX4000SCLib.dylib

0x7fff2fe9b000 - 0x7fff30b13fff libSC.dylib (3.2.24) <FE028806-66DD-33A6-9E5C-BB838360F440> /System/Library/Extensions/AMDShared.bundle/Contents/PlugIns/libSC.dylib

0x7fff35854000 - 0x7fff35a4dffd com.apple.avfoundation (2.0 - 1730.15) <EA7413E2-C050-380B-A396-F622BFA73071> /System/Library/Frameworks/AVFoundation.framework/Versions/A/AVFoundation

0x7fff35a4e000 - 0x7fff35b1aff8 com.apple.audio.AVFAudio (1.0 - ???) <4978E752-5EF4-3066-963B-68B208871BD6> /System/Library/Frameworks/AVFoundation.framework/Versions/A/Frameworks/AVFAudio.framework/Versions/A/AVFAudio

0x7fff35c3a000 - 0x7fff35c3afff com.apple.Accelerate (1.11 - Accelerate 1.11) <956D070C-B522-3A08-891A-CAD6BA4082D1> /System/Library/Frameworks/Accelerate.framework/Versions/A/Accelerate

0x7fff35c3b000 - 0x7fff35c51ff7 libCGInterfaces.dylib (524.2) <23142415-0CD0-3020-B17E-F600C3889856> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vImage.framework/Versions/A/Libraries/libCGInterfaces.dylib

0x7fff35c52000 - 0x7fff362bdfdf com.apple.vImage (8.1 - 524.2) <DCF3349F-1159-3F46-81E0-C18E041DC940> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vImage.framework/Versions/A/vImage

0x7fff362be000 - 0x7fff36526fff libBLAS.dylib (1303) <B950B953-116A-3C78-91A9-F983F61BC795> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.framework/Versions/A/libBLAS.dylib

0x7fff36527000 - 0x7fff36816ff7 libBNNS.dylib (144.40.3) <BAE2A5E4-14A1-3C54-86DF-888FA26C745E> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.framework/Versions/A/libBNNS.dylib

0x7fff36818000 - 0x7fff36bbdfff libLAPACK.dylib (1303) <5C248B39-F233-3074-A3A5-AF8F436FBF87> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.framework/Versions/A/libLAPACK.dylib

0x7fff36bbe000 - 0x7fff36bd3ff8 libLinearAlgebra.dylib (1303) <3AEC87AB-568C-3D88-959A-D6D8C2776FEC> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.framework/Versions/A/libLinearAlgebra.dylib

0x7fff36bd4000 - 0x7fff36bd9ff3 libQuadrature.dylib (7) <7EE59014-8FC5-3369-868B-8A87E590BF78> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.framework/Versions/A/libQuadrature.dylib

0x7fff36bda000 - 0x7fff36c4afff libSparse.dylib (103) <093F97A4-47DE-38DF-BB7A-FF5A3FB0BB3B> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.framework/Versions/A/libSparse.dylib

0x7fff36c4b000 - 0x7fff36c5dfef libSparseBLAS.dylib (1303) <4536B3F7-7017-36F5-B500-1A63F691CE03> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.framework/Versions/A/libSparseBLAS.dylib

0x7fff36c5e000 - 0x7fff36e37ffb libvDSP.dylib (735) <E849AEB0-2995-38A4-B0C3-4ACEAF434D12> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.framework/Versions/A/libvDSP.dylib

0x7fff36e38000 - 0x7fff36ef3fd3 libvMisc.dylib (735) <18B48679-444E-3680-A9B2-006A8D1DE3EB> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.framework/Versions/A/libvMisc.dylib

0x7fff36ef4000 - 0x7fff36ef4fff com.apple.Accelerate.vecLib (3.11 - vecLib 3.11) <79C1A1C7-E97A-3B7A-8737-444B402A7AA0> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.framework/Versions/A/vecLib

0x7fff36ef5000 - 0x7fff36f54ffc com.apple.Accounts (113 - 113) <93F6714C-3028-3F7B-AA9B-82ED89D20D88> /System/Library/Frameworks/Accounts.framework/Versions/A/Accounts

0x7fff37099000 - 0x7fff37e51ffe com.apple.AppKit (6.9 - 1894.10.126) <76EB4086-CA3D-3448-8CE0-9812F9A94F3A> /System/Library/Frameworks/AppKit.framework/Versions/C/AppKit

0x7fff37ea1000 - 0x7fff37ea1fff com.apple.ApplicationServices (48 - 50) <0748E453-524B-33BA-806B-22786DED2958> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/ApplicationServices

0x7fff37ea2000 - 0x7fff37f0dfff com.apple.ApplicationServices.ATS (377 - 493) <CF8434BF-B51D-3A68-B6FC-AFB0765530A2> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ATS.framework/Versions/A/ATS

0x7fff37fa6000 - 0x7fff37fe4ffa libFontRegistry.dylib (274) <A512DEE5-A697-3EE6-AF9D-606C9D9156A0> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ATS.framework/Versions/A/Resources/libFontRegistry.dylib

0x7fff3803f000 - 0x7fff3806eff7 com.apple.ATSUI (1.0 - 1) <50DC5F09-5336-3718-AEE9-490773BA3070> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ATSUI.framework/Versions/A/ATSUI

0x7fff3806f000 - 0x7fff38073ff3 com.apple.ColorSyncLegacy (4.13.0 - 1) <D4F7C969-FE2C-3036-94E3-FD2882F89C6F> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ColorSyncLegacy.framework/Versions/A/ColorSyncLegacy

0x7fff3810e000 - 0x7fff38164ffa com.apple.HIServices (1.22 - 672) <0B1FD2E8-DEBD-3ED3-82F7-E0F80F21621A> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/HIServices.framework/Versions/A/HIServices

0x7fff38165000 - 0x7fff38173fff com.apple.LangAnalysis (1.7.0 - 1.7.0) <72ECDBB9-F607-3FB3-ABC3-882C9EFB3245> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/LangAnalysis.framework/Versions/A/LangAnalysis

0x7fff38174000 - 0x7fff381b9ff2 com.apple.print.framework.PrintCore (15 - 516) <78F4A9D5-82F5-3578-A78F-CDD438DB6A6C> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/PrintCore.framework/Versions/A/PrintCore

0x7fff381ba000 - 0x7fff381c4fff com.apple.QD (4.0 - 413) <63CCC6D7-659A-341A-A8A4-55B596EEFE9C> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/QD.framework/Versions/A/QD

0x7fff381c5000 - 0x7fff381d2ff0 com.apple.speech.synthesis.framework (9.0.22 - 9.0.22) <202F6033-A76D-3B2C-9BA9-9CCF4493AB4D> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/SpeechSynthesis.framework/Versions/A/SpeechSynthesis

0x7fff381d3000 - 0x7fff382b3ff2 com.apple.audio.toolbox.AudioToolbox (1.14 - 1.14) <CAE6B655-8D07-3040-811E-CE5DE42249AE> /System/Library/Frameworks/AudioToolbox.framework/Versions/A/AudioToolbox

0x7fff382b5000 - 0x7fff382b5fff com.apple.audio.units.AudioUnit (1.14 - 1.14) <FE7A9727-7F3F-3E0F-B827-DF421993ED12> /System/Library/Frameworks/AudioUnit.framework/Versions/A/AudioUnit

0x7fff3862b000 - 0x7fff389a2ffb com.apple.CFNetwork (1120 - 1120) <5EA797F3-2F7A-3E0C-8DBC-DBE145004EC5> /System/Library/Frameworks/CFNetwork.framework/Versions/A/CFNetwork

0x7fff38a1c000 - 0x7fff38a1cfff com.apple.Carbon (160 - 162) <56A09CBE-D5EB-3918-B42B-B3ABFF52E1D1> /System/Library/Frameworks/Carbon.framework/Versions/A/Carbon

0x7fff38a1d000 - 0x7fff38a20ffb com.apple.CommonPanels (1.2.6 - 101) <9286951D-8B2F-3A4B-86B2-767AFCC6A591> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/CommonPanels.framework/Versions/A/CommonPanels

0x7fff38a21000 - 0x7fff38d15ff3 com.apple.HIToolbox (2.1.1 - 993.4) <AB2DC9D2-6A2A-3EB0-8ED9-8053CFEEC0A9> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/HIToolbox.framework/Versions/A/HIToolbox

0x7fff38d16000 - 0x7fff38d19ff3 com.apple.help (1.3.8 - 68) <64630D33-B292-3FD1-A3B7-AE98D4157EF1> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Help.framework/Versions/A/Help

0x7fff38d1a000 - 0x7fff38d1fff7 com.apple.ImageCapture (9.0 - 1600.18) <4B628CBB-65EC-3A36-8EBB-2F9D7D328744> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/ImageCapture.framework/Versions/A/ImageCapture

0x7fff38d20000 - 0x7fff38d20fff com.apple.ink.framework (10.15 - 227) <ED29C75F-6E14-352E-ACB9-AA899E2F5429> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Ink.framework/Versions/A/Ink

0x7fff38d21000 - 0x7fff38d3bff2 com.apple.openscripting (1.7 - 185.1) <D300E418-CF0F-3127-BCBA-A7553F2F1E88> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/OpenScripting.framework/Versions/A/OpenScripting

0x7fff38d5c000 - 0x7fff38d5cfff com.apple.print.framework.Print (15 - 271) <4DDF3DC5-A69B-3BB8-B5F3-42ECC341A0B4> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Print.framework/Versions/A/Print

0x7fff38d5d000 - 0x7fff38d5fff7 com.apple.securityhi (9.0 - 55008) <8E09C68A-87BB-3D55-A52F-AB1B249D06F8> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/SecurityHI.framework/Versions/A/SecurityHI

0x7fff38d60000 - 0x7fff38d66ff7 com.apple.speech.recognition.framework (6.0.3 - 6.0.3) <E2CECD92-568A-3C7A-AD98-D99CEF1BBCBF> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/SpeechRecognition.framework/Versions/A/SpeechRecognition

0x7fff38d67000 - 0x7fff38f00ffd com.apple.cloudkit.CloudKit (854 - 854) <9A3AB320-1CB0-3C02-A492-5DD069964403> /System/Library/Frameworks/CloudKit.framework/Versions/A/CloudKit

0x7fff38f01000 - 0x7fff38f01fff com.apple.Cocoa (6.11 - 23) <EB4AD4EA-3212-385A-876E-9F8B30F8CA56> /System/Library/Frameworks/Cocoa.framework/Versions/A/Cocoa

0x7fff38f0f000 - 0x7fff390faff7 com.apple.ColorSync (4.13.0 - 3394.3) <DCAECEC5-F7D0-3A28-AE9D-3FA59CC9FB26> /System/Library/Frameworks/ColorSync.framework/Versions/A/ColorSync

0x7fff391f3000 - 0x7fff39328ff0 com.apple.contacts (1.0 - 3455.0.1) <4AFC923E-6985-3604-8645-D1F77E46E3BB> /System/Library/Frameworks/Contacts.framework/Versions/A/Contacts

0x7fff393e4000 - 0x7fff398f3ffa com.apple.audio.CoreAudio (5.0 - 5.0) <73C7F0DD-8919-3056-AB1F-67705F942A04> /System/Library/Frameworks/CoreAudio.framework/Versions/A/CoreAudio

0x7fff39946000 - 0x7fff3997dff0 com.apple.CoreBluetooth (1.0 - 1) <E57B1D4A-DF7A-37F3-833A-CD440EB58685> /System/Library/Frameworks/CoreBluetooth.framework/Versions/A/CoreBluetooth

0x7fff3997e000 - 0x7fff39d5cffc com.apple.CoreData (120 - 973.1) <AC3856BC-894E-30C4-BA99-25C06A3D9FE8> /System/Library/Frameworks/CoreData.framework/Versions/A/CoreData

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Meenakshi_Negi · Accepted Answer

Hi Mikeg,

Thank you for reaching out.

As you are experiencing the sign in loop issue with Acrobat 2017, try uninstalling the application uisng the cleaner tool (https://labs.adobe.com/downloads/acrobatcleaner.html) and reboot the Mac OS.

Then reinstall the application from this link https://helpx.adobe.com/in/download-install/kb/acrobat-downloads.html

and check if you can sign in to the application without any issues.

If the issue still occurs, try enabling the root account user using the steps provided here https://support.apple.com/en-us/HT204012

Then install the application and check if it works.

Let us know how it goes.

We will be waiting for your response.

Regards,

Meenakshi

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