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PST204
Participant
Nov 19, 2021 10:33 PM UTC
Question

Adobe Acrobat Pro 2020 freezes when optimizing large PDF files

Hi, I'm having the issue with Acrobat Pro 2020 freezing towards the end of optimizing a large PDF file (~1,400 pages) with 100% disk usage on Task Manager. I've been trying to figure out this issue for quite a while and have tried a few things while troubleshooting:

  • Updated to latest software version
  • Ran a repair on the software
  • Uninstall and re-installed software
  • Upgraded to a SSD
  • Move the larger PDF from a shared drive to the local computer
  • Reloaded the computer with a fresh Windows install and just had Acrobat Pro 2020 installed and the PDF file locally on the computer

 

I can provide the process dumps I gathered while the issue was occurring. If anyone could give me a little guidance here, it would be greatly appreciated.

 

Thanks,

 

-Patrick

3 replies

irasiegel
Participant
Oct 16, 2024 1:40 PM UTC

I just had the exact same problem with a 1700 page document. 
It took days to optimize, and then froze on last page.

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Souvik Sadhu
Souvik Sadhu
Legend
Feb 14, 2025 1:37 PM UTC

Hi @irasiegel,

 

Hope you are doing well. Sorry for the trouble, and the delayed response.

 

Do you still experience the issue? We rolled out a planned update (20.005.30748) which has many stability and performance improvements.

 

Would you mind updating your application to the latest version and letting us know if the issue is fixed?


-Souvik

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PST204Author
Participant
Nov 29, 2021 7:49 PM UTC

Any help would be appreciated-- thanks!

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