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_Stephie_Smith_
Participant
March 17, 2009
Question

Adobe Acrobat Pro 9.1.0 distiller ICC profile error asks for reinstall

  • March 17, 2009
  • 12 replies
  • 37999 views
I have Windows XP professional, SP3.

My Systems Administrator recently upgraded my Adobe Acrobat Pro 8 to 9.1.0 and since then I keep getting an error that says: Distiller cannot find its standard ICC profiles. Please reinstall Adobe Acrobat to correct this problem.

This error happens when:

1. I print to Adobe from a web page (IE 7.0.5730.11 or Mozilla Firefox 2.0.0.20)

2. I try to print to any printer from certain websites, such as the usps.com, where I print all our postage labels from.

3. Occasionally when I start up the PC.

Sometimes I get the error but it still pdfs the page. Usually, though, it hangs and then Acrobat and the web browser close.

I seem to be able to pdf MS Office 2007 items (Word, Excel) and my Filemaker Pro Advanced 10 records. I guess it's when I'm "printing" to Adobe as opposed to "saving as pdf" that I have this problem.

Acrobat 8 worked fine. My Sys Admin has reinstalled the upgrade twice (after trying a repair which didn't work) to no avail. He can't find any documentation about this error at Adobe, so he's going to uninstall it and switch me back to Adobe 8.

I do all of the pdf'ing of our deliverable documents at my company and I would like to have the latest edition of Acrobat. If anyone knows of anything I can do, please let me know.

Thanks!
Stephie
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12 replies

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_Jim_Earnshaw_
Participating Frequently
March 24, 2009
Same issue here. I installed on 4 desktops just fine. However this one when the user logs in she gets the "Distiller cannot fine standard ICC profiles..." error after the login screen and when she makes PDFs (everything seems to work OK though, just the odd error message). When administrator logs in it is fine. I checked paths, uninstalled and re-installed as the user (with admin rights - then changed them to normal user) and still have the problem. It is a rights issue, because once I make her "administrator" she doesn't get the error message. It doesn't work setting her to a power user. I have tried setting rights for the suggested folders (actually set her full rights to the "drivers" folder as well as the "PF\CF\Adobe" folder.) I also tried giving full rights to the pdf printer object as well.

Still working on it, but would love some more options. Thanks.
S
SimonATS
Legend
March 18, 2009
hmm not seen this error before,
I assume your distiller setting will have been set to Standard pdf settings. Next time you try to create a pdf via the adobe pdf printer, click on the properties button with the pdf printer selected and change the default settings from standard to either press or high quality.

Does that still bring up the error?

There's 2 locations distill will try and obtain it's colour profiles from:
C:\WINDOWS\system32\spool\drivers\color and
C:\Program Files\Common Files\Adobe\Color\Profiles

make sure your user account has permissions to access either folder.
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