Adobe Acrobat Pro 9 - Unable to open Preferences in Edit

Forum|Forum|5 years ago
January 15, 2021
2 replies
780 views

I am trying to make the default Zoom when I open a document 100%, right not it is 200%. To do this I know I need to go to Edt > Preferences.

However, when I click Preferences, I get the following error: "Failed to load an application resource (internal error)"

I have tried everything. I uninstalled and reinstalled. I made sure it was updated via Help> Check for Updates.

Nothing seems to work. Thanks for the assistance.

This topic has been closed for replies.

try67

Community Expert

Try running it in Compatibility Mode with an earlier OS, like Windows 7. Beyond that there's not much you can do.

S

SSylkatisAuthor

Participant

I am running it as Windows 7 compatablity and as Administrator and still have the same issue.

Dave__M

Community Expert

Acrobat 9 is quite out-of-date. It is likely not compatible with any modern-day operating system. Misbehaving may be a side-effect of this. On what machine/OS are you running Acrobat 9?

My best,

Dave

S

SSylkatisAuthor

Participant

I am running Windown 8.1. I have it one a different machine, same OS, but no issues opening preferences.

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