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S
Sasha Stojkovich
Participant
February 22, 2024
Answered

Adobe Acrobat Pro - Acrobat quit unexpectedly.

  • February 22, 2024
  • 3 replies
  • 1971 views

I have a DC license and installation is managed bia Adobe Creative Cloud (6.1.587) on Windows 10 Enterprise 22H2 19045.4046. No new Windows updates are available.

Since this morning, if I start Adobe Acrobat either directly or by clicking on a PDF, I get a pop-up error: Acrobat quit unexpectedly. with learn more or skip and I can't run it. 

I have re-installed it via ACC, checked other previous comments and suggestions, but nothing is helping.

Windows Application event log:

Faulting application name: Acrobat.exe, version: 23.8.20533.0, time stamp: 0x65c78ed2
Faulting module name: DSREG.DLL, version: 10.0.19041.3758, time stamp: 0xcb4593da
Exception code: 0xc0000005
Fault offset: 0x0000000000063d98
Faulting process id: 0x5648
Faulting application start time: 0x01da657db00948f8
Faulting application path: C:\Program Files\Adobe\Acrobat DC\Acrobat\Acrobat.exe
Faulting module path: C:\windows\SYSTEM32\DSREG.DLL
Report Id: 66a959d1-23f1-40c1-b0c3-8ef3c2b17baa
Faulting package full name:
Faulting package-relative application ID:

 

I was trying to search for any content related to that DLL, but nothing so far.

 

How can I solve this?

    Correct answer Amal.

    Can you please at least share a workaround? This is a tool that I use on a daily basis.


    Hi @Sasha Stojkovich 

     

    Please update the application to the new version 23.08.20555 from the help menu > check for updates and reboot the computer once and see if that helps.

     

    Let us know if you experience any trouble and need more help .

     

    ~Amal

    3 replies

    M
    Madgerman
    Participant
    May 12, 2025

    Adobe Acrobat Pro has disappeared, only have shortcut icon---are you kidding, I am on month to month subscription, this is crazy

    AnandSri
    AnandSri
    Legend
    May 23, 2025

    Hello!

     

    I hope you are doing well, and we apologize for the delayed response and the trouble.

     

    Could you please share more details about the issue? Are you on a Mac or Windows machine, and what is the version? 

    Check if Acrobat is still installed: 
    On Windows, go to Control Panel > Programs > Programs and Features and look for Adobe Acrobat Pro.

     

    On Mac, open the Applications folder and see if Acrobat is listed there.

    If it’s still installed:

    Try launching it directly from the installed location:

    Windows: C:\Program Files\Adobe\Acrobat DC\Acrobat\Acrobat.exe

    Mac: /Applications/Adobe Acrobat https://adobe.ly/4jer4Hz

     

    Please ensure you have the latest version of Acrobat installed on the machine: 25.001.20474 (Win) | 25.001.20476 (Mac), Apr 28, 2025. Check for any pending updates from the Menu > help > check for updates, install the updates, restart the app and the machine, and try again.

     

    Do a clean installation using the Acrobat Cleaner tool, remove any corrupt application files using the tool, restart the machine, and install Acrobat.

     

    Let us know how it goes.

    Thanks,

    Anand Sri.

    Amal.
    Amal.
    Legend
    February 22, 2024

    Hi @Sasha Stojkovich 

     

    I hope this message finds you well. Thank you for bringing this issue to our attention.

     

    I want to assure you that our engineering team is actively addressing the issue and working on a resolution. We understand the importance of resolving it swiftly.

     

    Please rest assured that the fix will be included in upcoming updates.

     

    Your patience and understanding during this process are greatly appreciated.

     

    ~Amal

    S
    Sasha StojkovichAuthor
    Participant
    February 22, 2024

    thank you for the prompt reply. From your reply, I understand this is a known issue. When is update scheduled to be released?

    Amal.
    Amal.
    Legend
    February 23, 2024

    Hi there,

     

    We do not have a fixed timeline. we will share the update as soon as we get in information.

     

    ~Amal

    S
    Sasha StojkovichAuthor
    Participant
    February 22, 2024

    After additional uninstall and after running Adobe cleaner, I ran the computer in safe mode. I managed to run Acrobat.

    After restarting normally, i ended apps that I can (some i can't stop) and still I get the error.

    How to solve this conflict? How to find which app is causing it?

    I tried to replace the DSREG.DLL with previous version, but I couldn't no matter what guidelines i followed.

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